Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Waukegan, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Waukegan location today.
Location
Hours
Reviews
4.1
389 reviews
5 stars
243
4 stars
54
3 stars
21
2 stars
12
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the friendly and helpful staff, others reported rude and unprofessional behavior from certain employees.
Cleanliness
Several customers noted issues with vehicle cleanliness, including reports of unclean cars and unsanitary conditions.
Reservation Issues
Multiple reviews highlighted problems with reservations, including unavailability of booked vehicles and miscommunication regarding rental policies.
Overall Experience
While some customers had positive experiences and praised the service, others expressed frustration with the handling of their rentals and customer service issues.
- MTMark TrueDec 18, 20255.0Enterprise is the best company
- ZRZemmoia RoseDec 5, 20255.0Had the greatest experience thanks to the female employee that helped us unfortunately I didn’t catch her name and Landon. Before renting the car we just had a regular conversation human to human they were kind enough to answer all our questions about the area even though the questions weren’t car related. We had ease of access a great price and we even had the option of contactless return with a key drop box after hours. Thank you for helping our family with affordable quality transportation along with employees who still deliver personable kind exceptional service!
- ASAnthony SmithNov 23, 20251.0Corina Stanley deserves to be fired she is very rude to the customers. She tried to deny me a car an kick me out of the store because I asked her why was she being rude. I talked to her coworkers the next day and apparently no one likes her because the way she acts towards everyone. Just fire her.
- CAChrisol ArroyoNov 21, 20251.0Very upset after the accident who ever is picks up the phone in the morning at the waukegan site and it's a female she was very very rude.... does not know how to handle customers questions with respect ...
- UUUsedToBeRedNov 20, 20251.0The local store charged more than the Price is quoted on Enterprises website.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Waukegan, IL?
Enterprise Rent-A-Car in Waukegan offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.
What are the rental hours for Enterprise Rent-A-Car in Waukegan?
The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
Can I make a reservation for a rental car online?
Yes, you can reserve your rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/il/waukegan-1525.html.
Does Enterprise Rent-A-Car in Waukegan offer any discounts?
Yes, they offer discounts for active military members.
What payment options are accepted at this Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Does Enterprise Rent-A-Car in Waukegan provide airport pickup services?
Yes, airport pickup is one of the services offered by this Enterprise location.
What can I find near Enterprise Rent-A-Car to help with car maintenance?
Nearby, there is Alpha Auto Glass Inc. and MG Auto Glass for auto glass services, as well as Unique Auto & Truck Accessories for automotive parts and repairs.
Are there any grocery stores near Enterprise Rent-A-Car in Waukegan?
Yes, Carniceria y Fruteria El Mexicano and Super Mercado El Mexicano are nearby grocery stores where you can shop before or after your vehicle rental.
Which nearby places offer fitness and recreational opportunities around Enterprise Rent-A-Car?
Energy Fire Fitness gym and Breakthrough Boxing gym are nearby locations where you can engage in fitness and boxing classes.
How can nearby public services help me while renting from Enterprise in Waukegan?
Nearby services such as Washington Medical Associates and Dr. James D. Velarde Foot and Ankle provide health and medical support if needed during your rental period.