Brand Certified
Enterprise Rent-A-Car
4.1(393 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
2801 Washington St, Waukegan, IL
60085, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(847) 360-8008
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/il/waukegan-1525.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Waukegan, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Waukegan location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.1
393 reviews
5 stars
246
4 stars
54
3 stars
21
2 stars
12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and unprofessional.
Vehicle Condition
Several customers reported issues with vehicle cleanliness and maintenance, including receiving cars that were not properly cleaned or had mechanical problems.
Reservation Issues
Multiple reviews highlighted problems with reservations, including unavailability of booked vehicles and lack of communication regarding changes.
Staff Performance
Some staff members, particularly Travis, received negative feedback for their attitude and handling of customer concerns, while others like Darius and Jose were praised for their exceptional service.
Overall Experience
Experiences varied widely, with some customers expressing satisfaction and loyalty, while others vowed never to return due to poor service.
- HSHenry SampsonJan 26, 20265.0staff was super to work with - got us out of being stranded when my wife's car quit on us far from home - and then the return process was quick and easy
- DCDamari CamachoJan 24, 20261.0Check in was Tuesday 1/20. Car rented had mechanical issues and found out same day after they were closed. I called 24 hour line they gave me other location when I arrived they had nothing available to accommodate same or bigger. I was told by customer service line and alternate location to discuss issues prior to check in. I tried and was told "what do you want me to do" and "I'm not responsible for the weather" "what do you want". In turn all I was looking for a "sorry for you inconvenience" "we appreciate your long term business" Something. Even if it was some sort of credit. Nope. Travis is name he gave. Thank you for reassuring me not to rent from here again.
- GGGamerrr72Jan 21, 20265.0Great experience. Professional, quick and very accommodating. Highly recommend
- MTMark TrueDec 18, 20255.0Enterprise is the best company
- ZRZemmoia RoseDec 5, 20255.0Had the greatest experience thanks to the female employee that helped us unfortunately I didn’t catch her name and Landon. Before renting the car we just had a regular conversation human to human they were kind enough to answer all our questions about the area even though the questions weren’t car related. We had ease of access a great price and we even had the option of contactless return with a key drop box after hours. Thank you for helping our family with affordable quality transportation along with employees who still deliver personable kind exceptional service!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Waukegan, IL?
Enterprise Rent-A-Car in Waukegan offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.
What are the rental hours for Enterprise Rent-A-Car in Waukegan?
The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
Can I make a reservation for a rental car online?
Yes, you can reserve your rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/il/waukegan-1525.html.
Does Enterprise Rent-A-Car in Waukegan offer any discounts?
Yes, they offer discounts for active military members.
What payment options are accepted at this Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Does Enterprise Rent-A-Car in Waukegan provide airport pickup services?
Yes, airport pickup is one of the services offered by this Enterprise location.
What can I find near Enterprise Rent-A-Car to help with car maintenance?
Nearby, there is Alpha Auto Glass Inc. and MG Auto Glass for auto glass services, as well as Unique Auto & Truck Accessories for automotive parts and repairs.
Are there any grocery stores near Enterprise Rent-A-Car in Waukegan?
Yes, Carniceria y Fruteria El Mexicano and Super Mercado El Mexicano are nearby grocery stores where you can shop before or after your vehicle rental.
Which nearby places offer fitness and recreational opportunities around Enterprise Rent-A-Car?
Energy Fire Fitness gym and Breakthrough Boxing gym are nearby locations where you can engage in fitness and boxing classes.
How can nearby public services help me while renting from Enterprise in Waukegan?
Nearby services such as Washington Medical Associates and Dr. James D. Velarde Foot and Ankle provide health and medical support if needed during your rental period.
Brand Certified Facts from Enterprise Rent-A-Car
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