Car-X Tire & Auto

Reviews

• CN

  Cassie N

  3 days ago
  1.0
  This shop offers good oil change promotions, but I strongly advise never using them for diagnostics or repairs. They frequently misdiagnose problems and recommend expensive, unnecessary repairs priced far above market rate. As an example of their above-market pricing, they charged me $729 to replace my oil pressure sensor, while two other local Car-X shops quoted $389 and $417 for the same repair. Michelle made an agreement over the phone to remedy a problem but refused to honor it when I arrived at the shop. She also refused to provide contact information for the District Manager. She said he would call me, but it has been more than two months and I have never received a call. I have had three separate experiences with this shop recommending costly, unnecessary repairs. On 6/7/25, during an oil change inspection, they told me my shocks and struts needed immediate replacement for $2,000, implying it was an urgent safety issue. A second opinion confirmed my shocks and struts were fine. When I returned on 8/2/25 and told them this, they agreed and said it was actually my lower control arms that needed replacing for $2,274. On 1/3/26, they recommended a $200 power steering fluid flush even though they had already performed that service on 6/7/25. The typical service interval is about 50,000 miles, and it had been less than 7,500 miles. On 12/20/25 and 1/3/26, I paid a total of $929 to diagnose and repair an oil leak, but the oil leak remained unchanged after their repair. Michelle told me the primary issue was the oil pressure switch, with minimal oil coming from the valve cover. This contradicted with their own inspection photos, which showed minimal oil near the oil pressure switch and significant oil around the oil dipstick. This was a clear indication that the VVT solenoid gasket was leaking, not the valve cover. The VVT solenoid leak is a common issue on Honda Odysseys and is documented in Honda Technical Service Bulletin 20-019. I called Michelle on 1/6/26, three days after the repair, and explained that the leak was unchanged and clearly coming from the VVT solenoid. She agreed to remove the new oil pressure switch, reinstall the old one, and issue a $644.95 refund. However, when I returned to the shop on 1/10/26, she refused to honor the agreement and gave several conflicting explanations. Despite clear evidence that the leak was coming from the VVT solenoid, the shop continued to insist the problem was the oil pressure switch and valve cover (it was completely dry around the valve cover, which had already been replaced in 2025). They refused to acknowledge the evidence that they were wrong. For the record, the oil leak has completely resolved after replacing the VVT solenoid gasket. I would have been satisfied if they had honored their agreement. Instead, they refused and would not allow me to speak with the District Manager. I never received a call from the District Manager, as they promised I would. I am posting this publicly to encourage the company to honor its agreements and improve customer service, especially when there is a clear and costly case of misdiagnosis. I would still welcome contact from the District Manager to resolve this matter.
• EC

  Edward Cruz

  6 days ago
  5.0
  One of the best managers I’ve encountered. She is welcoming, professional, and handled everything quickly and efficiently. Great customer service from start to finish. The manager is so knowledgeable, professional, respectful, and efficient. You can tell she value her customers. The manager went above and beyond to make sure I was taken care of and answered all my questions. It’s rare to find service this friendly and professional. She kept the team organized and treat customers with respect. Definitely someone who deserves a raise for their hard work.”
• SJ

  Sydney Jemison

  Feb 26, 2026
  5.0
  Extremely quick and great service upon being a walk-in. Michelle was super kind and informative.
• GC

  Greg C

  Feb 8, 2026
  1.0
  Brought in my 2017 Chevy Equinox for an oil change in late December 2025 and was told I could use an engine oil system flush because it was manufacturer's recommended service for the mileage of my car (80K). Within a month of this service, the oil pressure dropped and the engine was severely damaged. For context, this vehicle never had any engine trouble or previous repairs. Chevy's owners manuals state oil flushes are NEVER recommended. I lost a good running vehicle so CarX could upsell and oil change into an additional service. Good luck to you if you get service at this location..
• LM

  liljana martin

  Feb 3, 2026
  5.0
  I called the car-x in Villa Park at 2:55 pm to asked if they had any time to work on my care the Manager Kevin told me Yes come on in and we'll take care of it. I needed a oil change and to check the pressure on the tires .As soon as I got in they were able to take my car right away and work on it.I had the best experience ever. Very pleasant location and a great customer experience.

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