Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone E. North Ave in Villa Park, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Villa Park, IL or call us at (630) 758-0685.
Many customers praised the staff for their exceptional service, highlighting specific employees who went above and beyond to assist.
Staff Knowledge
Customers frequently noted the staff's knowledge and ability to help with car-related issues, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, there were also reports of poor service from certain employees, indicating inconsistency in customer experiences.
Store Environment
The store was generally described as clean and well-stocked, although some customers mentioned long wait times and staffing issues during busy periods.
KK
Krystal Klimek
Dec 31, 2025
1.0
I came in at 6:30 on New Year's eve. They weren't supposed to close until 8 pm. They were already closing down registers, turning down lights. I had just left my mechanics house who sent me there for a light bulb for my headlight. My mechanic said they offer free headlight bulb replacement. I am currently battling breast cancer and have a large wound vac that I have to wear and carry around with me 24/7. The guy told me he couldn't help me, that it was too difficult to do in my vehicle. I called my mechanic and drove back to his house and he popped it in within 2 minutes without having to remove anything difficult. Horribly disappointed.
JJ
Joseph Caruana Jr.
Dec 13, 2025
5.0
Excellent service
MR
Midwest Food Reviews
Dec 9, 2025
5.0
I had and witnessed the best costumer service I have ever seen in my entire life— I kid you not, the gentleman that helped me install my car battery today (25 degree cold weather) was beyond helpful, I don’t have his name but I will describe him so he gets the acknowledgment he deserves.
The gentleman was a African American man with a nice leather coat, he went above and beyond for me, gave me so much advice and installed it flawlessly with a great and genuine attitude in this cold weather.
(Tues Dec 9th 10:30am)
Also, while I was waiting for something I even saw him acknowledge every single person who entered the store with a genuine and friendly attitude, and even so humbly held doors for people, with the best attitude I’ve ever seen.
This guy is going places I am not kidding, I’ve been in corporate settings at times and I know this guy is unlike any other people, you know the ones that can have cold attitudes or just don’t care about others, this guy though — he was so respectful and knowledgeable and he really needs to be acknowledged for this compliment and for his outstanding help and just going above and beyond.
This auto-zone is great, a location you should shop at and not worry about if they will help because trust me they will!
If you ever read this Thank You.
CM
CHAR McAllister
Dec 3, 2025
5.0
Rodolfo was incredible!! Exceptional customer service. Thank you
KK
Kamar Khan
Nov 30, 2025
5.0
I had a bad battery. Raul was quick to diagnose the issue, find me the right battery and changed the battery in less than 15 minutes. Truly appreciate him and his service on this cold Sunday night!