Business Details
About
Car Wash
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.0
258 reviews
5 stars
157
4 stars
34
3 stars
13
2 stars
10
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers expressed dissatisfaction with the quality of cleaning, citing missed spots and poor attention to detail.
Pricing Issues
Customers frequently mentioned feeling that the prices were too high for the level of service received, with some feeling misled by additional charges.
Staff Attitude
While some reviews praised friendly staff, others reported rude or unhelpful interactions, particularly with management.
Inconsistency
There were numerous comments about inconsistent service quality, with some visits resulting in excellent cleaning while others were disappointing.
Membership Concerns
Several customers expressed frustration with membership benefits, feeling that the value had decreased over time.
- CMCasey MulcahyOct 9, 20255.0I have never had an experience at a Carwash like I did yesterday and this carwash. The guy at the front explained all the different packages available and the gentleman that was cleaning cars at the end was incredible. My car was dirty, there was a film on the inside of the window and he spent at least 20 minutes in the chilly weather making sure my car looked like new. I highly recommend this location
- JJJONKELOct 9, 20255.0Great prices on monthly packages. You could have your inside and outside done while you wait.
- VRValery RadunskyOct 5, 20251.0Very very disappointed with the service I was given
- AAAlcaTrashOct 5, 20251.0Our usual car wash was closed today so we decided to give waterway a visit. We were very unhappy with the experience. When they told us that the car was ready, we were kind of in awe. They finished a little too fast. We paid for the whole thing and then we also paid for the eight dollar rubber mat power washing experience. We were told that the seats in the interior would be wiped down the dashboard and everything but when we got in the car, it honestly didn’t have that much of a difference. There were still like small bits of trash in the crevices, and the seat seats weren’t wiped down as promised. The exterior wash was pretty good, but that’s pretty easy to do. Typical gas station wash experience that you'd pay 5 dollars for.
- LSLloyd ShapiroOct 5, 20252.0I went to Waterway Carwash yesterday and was very dissapointed. Before I got in the wash area I had to endure a lengthly diabtibe from an employee who tried to get me to get every service they offered when all I wanted was an exterior and interior wash. When I finally had my car washed the quality was poor and the employees left a pile of rags on my hood and walked away. Fortunately, there are other car washes in the area.
Frequently Asked Questions About Waterway Carwash
Where is Waterway Carwash located?
Waterway Carwash is located at 860 South Milwaukee Ave, Vernon Hills, IL 60061, USA.
What are the operating hours of Waterway Carwash?
Waterway Carwash is open daily from 8:00 AM to 7:00 PM.
What services does Waterway Carwash offer?
Waterway Carwash offers full-service car wash, major brand gasoline, snacks, drinks, and other merchandise focusing on speed, convenience, and quality service.
What payment methods are accepted at Waterway Carwash?
Waterway Carwash accepts American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Waterway Carwash provide wheelchair accessible facilities?
Yes, Waterway Carwash has wheelchair accessible entrance, parking, seating, and restrooms.
How can I contact Waterway Carwash customer service?
You can email Waterway Carwash's customer service at customerservice@waterway.com or call them at +1 224-408-3131.
Where can I find more information about Waterway Carwash online?
Visit Waterway Carwash's website at https://www.waterway.com/locations/vernon-hills/ or follow their social media on Facebook, Instagram (@WaterwayCarwash), and Twitter (@WaterwayCarwash).
What nearby gas stations are close to Waterway Carwash in Vernon Hills?
Nearby gas stations include Peacock Market Place & Car Wash, Mobil, Phillips 66, Exxon & Mobil Stations, Phillips 66 Gas, Ernie's Service Center & Shell Station, and Shell.
Are there nearby places where I can relax or shop after visiting Waterway Carwash?
Yes, nearby places include the Half Day Forest Preserve for outdoor activities, By the Yard, Inc. for outdoor furniture shopping, and various spas such as Valure Spa & Laser and Royal Massage Vernon Hills.
Can I find nearby automotive services apart from Waterway Carwash?
Yes, nearby automotive services include Jiffy Lube for oil changes and Ernie's Wrecker Service for towing and repair.