Business Details
About
Car DealerMercedes Benz DealerUsed Car DealerAuto Body Repair
Mercedes-Benz of St. Charles is a proud member of The Resnick Automotive Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our dealership embodies this commitment in everything we do. Visit us today to test drive your dream Mercedes-Benz model!
Location
Hours
Reviews
4.7
773 reviews
5 stars
672
4 stars
39
3 stars8
2 stars11
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the dealership for its attentive and friendly staff, highlighting their professionalism and willingness to assist.
Sales Experience
Many reviews noted a smooth and enjoyable car buying process, with specific salespeople receiving commendations for their helpfulness and transparency.
Service Quality
The service department received positive feedback for its thoroughness and customer care, although there were some isolated complaints about service delays.
Mixed Experiences
While most reviews were positive, a few customers reported negative interactions with specific staff members, indicating inconsistency in service quality.
- HLhillman liDec 25, 20255.0Great
- CUCarmen UrbanNov 28, 20255.0My experience at Mercedes of Saint Charles is the best car buying experience I’ve ever had. The entire staff was very attentive, and they were fully stocked with many choices. Mark was my salesman and he listened to everything that I was looking for and flawlessly delivered. I went back the next day to get a full demonstration on the mechanics of the car, (can’t remember his name) but he was very thorough and professional. I highly recommended this dealership if you are in the market for a Mercedes!
- BZBilly ZuccaroNov 26, 20255.0Wouldn’t buy from anyone else
- JSJack StarkeyNov 26, 20255.0We purchased a used vehicle from this dealership and had an excellent experience. The car we purchased had some issues that came up during the test drive (it was NOT a Mercedes) and we all assumed it was a harmless thing, but ultimately it required some new parts and time in the shop. I was so impressed with the whole team in getting everything resolved. Heather, the sales associate, and Allan the used vehicle manager, were very proactive in getting everything resolved, and while our honeymoon period with our new purchase was slightly delayed, we finally brought home an awesome new family car. This dealership stands by what they are selling, and resolved issues when they could’ve easily left us with a big repair bill within our first week of ownership. I’d come back here in a heartbeat and am grateful and impressed with their care and communication with us for what was an anxious situation. Big thank you to Heather and Allan- they went above and beyond and we are so happy with our new vehicle and the whole experience.
- EPEdie PetersonNov 14, 20255.0Wow! Mark, in Mercedes Service, Thank You! Also your support crew, so helpful, kind and professional! I drove an extra 40 minutes for this service crew and it was worth it! I will most definitely be sure and schedule at this location for all my future needs! Again, thank you - amazing service!
Frequently Asked Questions About Mercedes-Benz of St. Charles
What types of vehicles does Mercedes-Benz of St. Charles offer?
Mercedes-Benz of St. Charles offers new and pre-owned Mercedes-Benz cars for sale.
Where is Mercedes-Benz of St. Charles located?
It is located at 225 N Randall Rd, St Charles, IL 60174, United States.
What are the business hours of Mercedes-Benz of St. Charles?
They are open Monday to Thursday from 9:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.
How can I schedule a service appointment at Mercedes-Benz of St. Charles?
You can schedule a service appointment online through their service scheduling page at https://www.mercedesbenzofstcharles.com/service/schedule-service/.
Does Mercedes-Benz of St. Charles provide parts ordering services?
Yes, you can order parts online at https://www.mercedesbenzofstcharles.com/parts/order-parts/.
Can I find Mercedes-Benz of St. Charles on social media?
Yes, they are active on Facebook at https://www.facebook.com/MercedesBenzofStCharles/, Instagram as @mercedesbenzofstcharles, Twitter as @MBenzStCharles, and YouTube at https://www.youtube.com/user/MBofStCharles.
What makes Mercedes-Benz of St. Charles a reliable dealership?
As a member of The Resnick Automotive Group, the dealership focuses on excellence in customer service, vehicle selection, and repairs and maintenance.
What should I know about nearby automotive service providers around Mercedes-Benz of St. Charles?
Nearby, you can find Sprinter of St. Charles for automotive services, Tri-City Auto which provides automotive repair and auto body work, and Firestone Complete Auto Care for tire and automotive retail needs.
Are there nearby places where customers can enjoy leisure or fitness activities after visiting the dealership?
Yes, customers can visit XSport Fitness for workout sessions or Pro Martial Arts - St. Charles for martial arts classes, both located nearby.
What nearby services are available for pet owners visiting Mercedes-Benz of St. Charles?
Pet owners can access veterinary and pet care services at Loyal Companions close to the dealership.