Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Springfield.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Valvoline Instant Oil Change
1950 N. Dirksen Parkway, Springfield, IL
62702, United States
Hours
Reviews
4.5
334 reviews
5 stars
255
4 stars
34
3 stars
11
2 stars
9
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about rude behavior and poor communication from management.
Service Quality
Several reviews highlighted quick and efficient service, but there were serious concerns regarding mistakes made during oil changes that led to vehicle damage.
Pricing Issues
Customers expressed dissatisfaction with pricing transparency, noting discrepancies between advertised prices and final charges.
Overall Experience
The overall experience varied widely, with some customers reporting excellent service and others vowing never to return due to negative experiences.
- HEHaley Evans3 days ago5.0Jason, the manager, was wonderful! Great customer service. They got completed the service quickly without sacrificing the quality of care!
- KZKelly ZhangJan 5, 20262.0Got there at 3:35 on a Monday thinking it wasn’t going to be too busy but waited in line for an hour before I pulled into the bay. Then was told to wait some more which I did but I left after and additional 10 minutes of waiting because it was 4:45 and now I had no time left for an oil change before having to go to work. Drove by the location on the north side of town and that one didn’t have a line so I’ll try that Valvoline tomorrow. Annoyed I wasted an hour fo my life here.
- GGG GDec 18, 20255.0Great service and they make sure everything is in good shape, i made this my main stop for oil changes, filter changes & vehicle maintenance. thank you guys! yall are the best ✅️
- BSBrianna SangsterDec 17, 20255.0Damon & Clinton were both amazing. Efficient and professional service. Highly recommend!
- SKStephanie KeyesNov 28, 20254.0Always come here for my oil changes! Usually a very pleasant experience, but today the staff was very rude, rolling his eyes and just not friendly at all. Not my typical experience here. Will be back for next oil change, but if I experience this again I will find a different location
Frequently Asked Questions About Valvoline Instant Oil Change
What types of vehicle maintenance services does Valvoline Instant Oil Change provide in Springfield?
Valvoline Instant Oil Change offers quick, easy, and trusted preventive vehicle maintenance, including 15-minute stay-in-your-car oil changes and a wide range of maintenance solutions for all types of vehicles in Springfield.
Where is Valvoline Instant Oil Change located in Springfield?
It is located at 1950 N. Dirksen Parkway, Springfield, IL 62702.
What are the operating hours for Valvoline Instant Oil Change in Springfield?
The business is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 5:00 PM, and Sunday from 9:30 AM to 4:00 PM.
Does Valvoline Instant Oil Change require appointments for their services?
No, appointments are not required at Valvoline Instant Oil Change.
What payment methods does Valvoline Instant Oil Change accept?
They accept debit cards, credit cards, and mobile NFC payments.
Is Valvoline Instant Oil Change open on major holidays?
The store is closed on major holidays such as November 27, 2025, and December 25, 2025.
Are there other automotive repair shops near Valvoline Instant Oil Change on Dirksen Parkway?
Yes, nearby automotive repair options include Valvoline Express Care, Brahler Lube Center, Collision Craft, Caliber Collision, and Elite Autobody & Paint Works.
What dining options are available near Valvoline Instant Oil Change?
Nearby dining options include Sonic Drive-In, McDonald's, The Tipsy Toad, Trail Blazer Pub Inc, Koo-Koo's Nest, and Stockyard Saloon and Gaming.
How can customers reach Valvoline Instant Oil Change if they have questions or need assistance?
Customers can contact the main phone number at +1 217-523-0027 or the alternate phone number at +1 800-327-8242.
What nearby services might be useful for customers visiting Valvoline Instant Oil Change?
Nearby services include gas stations like Circle K, Shell, and BP, as well as taxi and airport shuttle services like Airport Express Services, and money transfer via Western Union.