Enterprise Rent-A-Car

3.9
489 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Springfield, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Dirksen Pkwy. location today.

Location

Enterprise Rent-A-Car
1031 South Dirksen Parkway, Springfield, IL
62703, United States

Hours

Reviews

3.9
489 reviews
5 stars
299
4 stars
46
3 stars
23
2 stars
16
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Reservation Issues

Numerous reviews mentioned problems with reservations, including cars not being available despite prior bookings.

Vehicle Condition

While some customers reported satisfaction with the vehicles, others noted issues such as cleanliness and maintenance problems.

Efficiency

Several reviews indicated that the rental process was quick and efficient, although some customers experienced delays.

Mixed Experiences

Overall, feedback was mixed, with some customers expressing loyalty and satisfaction, while others reported significant frustrations.
  • DC
    Dan Cobb
    5 days ago
    1.0
    I wish I could give zero stars. I show up to get my rental and NO VEHICLE. They had NO VEHICLES AT ALL! I was told my rental was in the shop for a broken windshield and has been for a couple days. ??? A. Why only 1 mini van?? B. Why wasn’t I notified of a problem with my rental?? That I had reserved for over a month! I called customer service to complain and was told regional manager would call me back. Yeah….. it’s been 2 weeks and nothing. TERRIBLE CUSTOMER SERVICE. I definitely DO NOT RECOMMEND !!
  • UW
    Umar Waheed
    Dec 31, 2025
    5.0
    The overall rental experience was excellent. The car was standard with exceptional performance and fuel economy. Overall, besides the windshield fluid which we needed due to the weather, there was no issues or discomfort during the trip. I will recommend enterprise to all my community and colleagues.
  • TP
    Tonya Perry
    Dec 23, 2025
    1.0
    Confirmed reservations yesterday for today with Enterprise Car rentals, now that I have dropped my car off at auto shop for repairs the enterprise representative states that he doesn't know when he will have a vehicle available. He also stated that there were five other people wanting ahead of me. This should be against the law for us as customers to be treated like this. I don't think I will utilize there services again.
  • SF
    Shameka Francis
    Dec 10, 2025
    1.0
    One of the worst experiences I've had happen to me when renting a car. I was told the car I was supposed to rent, needed an oil change and was not available. How do you not have the car prepared already for the customer and decide to do an oil change the day of it's suppose to be rented???? Doesn't make any sense!
  • GW
    Gale Waterman
    Dec 8, 2025
    5.0
    Was awesome sevice given bye the assist manger will definitely be see them Again in the 26 th to rent again

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Springfield, IL?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars, with flexible rental options to suit your needs.

Where is the Enterprise Rent-A-Car location in Springfield?

You can find Enterprise Rent-A-Car at 1031 South Dirksen Parkway, Springfield, IL 62703.