Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Shorewood, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shorewood location today.
Location
Hours
Reviews
4.2
244 reviews
5 stars
164
4 stars
28
3 stars
16
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional throughout the rental process.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and maintenance of the rental vehicles, including dirty interiors and mechanical problems.
Reservation Issues
Numerous customers reported problems with reservations not being honored, including receiving different vehicles than booked or no vehicle available at all.
Communication
Customers expressed frustration with communication, particularly regarding changes to reservations and the lack of timely responses from staff.
Overall Experience
While many customers had positive experiences, there were significant complaints about service inconsistencies and vehicle quality, leading to mixed overall satisfaction.
- EREJ RDec 17, 20255.0The Shorewood team is friendly, knowledgeable, and very helpful. Communication during the rental period was excellent. Thank you for a wonderful experience!
- SRShellee ReavisDec 10, 20255.0The staff was awesome for both pickup and drop-off of the rental vehicle. They were very friendly and informative. I absolutely recommend Enterprise to anyone needing to rent a vehicle.
- CBCynthia BlottiauxDec 4, 20255.0Excellent service and car performance.
- ITIvania TomlinsonNov 16, 20255.0I had a great experience with Enterprise. Their customer service was excellent from start to finish. They even called me ahead of my arrival and picked me up directly from the collision center where my car was being dropped off for repairs. As soon as the insurance company sent over the details, Enterprise handled everything quickly and smoothly. The entire rental process was pleasant, stress-free, and very professional. Definitely impressed with their customer service!
- MHMaryla HajdoOct 28, 20255.0Staff is friendly and reliable, always super kind and eager to assist! Reservations are quick and easy to make as well as timely service day of and on returns which is great if you are on a time crunch! Will continue being a loyal customer here ☺️
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Shorewood, IL?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.
Where is Enterprise Rent-A-Car located in Shorewood?
Enterprise Rent-A-Car is located at 18622 Illinois Rte 59, Unit C1, Shorewood, IL 60404.
What are the operating hours for Enterprise Rent-A-Car Shorewood?
The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation with Enterprise Rent-A-Car Shorewood?
You can reserve a rental car online at their website via https://www.enterprise.com/en/car-rental-locations/us/il/shorewood-15ds.html
Does Enterprise Rent-A-Car Shorewood accept American Express as a payment option?
Yes, they accept American Express along with other payment options such as Visa, Mastercard, Discover, cash, and check.
Are there any special rental deals available at Enterprise Rent-A-Car Shorewood?
Yes, they offer great weekend rates which can be booked online through their weekend specials page.
Can I get airport pickup service when renting a car from Enterprise Shorewood?
Yes, Enterprise Rent-A-Car Shorewood provides airport pickup services for customers.
Are there other car rental agencies near Enterprise Rent-A-Car in Shorewood?
Yes, Alamo and another Enterprise Rent-A-Car location with truck rentals are nearby if you need alternative car rental options.
What automotive repair shops are near Enterprise Rent-A-Car Shorewood?
Nearby automotive repair services include Caliber Collision, Collision Centers of America - Shorewood, Doc Motor Works Auto Repair, and Complete Car Repair, useful if your vehicle needs service before or after your rental.
What dining options are available near Enterprise Rent-A-Car in Shorewood?
Close dining spots include Portillo's for classic American and hot dog fare, Anh Cakery & Cafe offering bubble tea and bakery items, and Elegant Touch restaurant.