Many customers praised the friendly and helpful staff, noting quick service and good communication.
Timeliness
Several reviews highlighted the prompt service, with many customers appreciating quick turnaround times for repairs and maintenance.
Service Quality
While many customers reported positive experiences with repairs and maintenance, some expressed concerns about upselling and misdiagnoses.
Appointment Issues
A number of customers reported dissatisfaction with appointment management, including delays and lack of communication regarding wait times.
Cleanliness
Some customers mentioned issues with the cleanliness of the facilities, particularly the bathrooms.
PL
Phil Lopez
Dec 15, 2025
5.0
I drove into Ofallon through heavy snow. After the roads clears I experienced vibration for a good 120 miles, on new tires. Asked Dobbs to check if anything wrong. They did a full check and charged me nothing! That's the mark if a great business!!
AO
Amanda O'Brien
Nov 17, 2025
3.0
Edit: They got me in the next morning. The manager took care of me, they got my car in right away. He did offer a free alignment for my troubles the previous day, which was appreciated. I was out in about 1 1/2 hours.
Bathroom is atrocious.
They couldn't care less if you have an appointment time, they dont honor it. Had an appointment for 10, they told me it would be 2 hours. I told them I would be walking around the plaza and they could call me when it was done. I came back an hour and half later and my car is still in the same spot. I go in to check out what was going on and was told they were behind and that my car would be the next to go in. They said it would still be a couple hours. I told them I needed to be out by 2 to pick up my kids. They let me sit there another hour before coming in and saying they would not be able to get it in that time frame, even though my car was supposed to be next. I was also told they would price match and of course there was no notes about it on appointment. So now, i have to make another appointment to get my tires done. Wasted 3 hours. Where can one get some common sense customer service, not here.
WH
wyatt horne
Nov 9, 2025
1.0
These guys rip off people that don’t know shit about cars or trucks. I went in for an alignment and they said they couldn’t do it and I needed control arms replaced. I looked at the control arms and the bolts literally just needed tightened up for whatever reason and I needed a contortion bar not control arms that they were going to charge me 980 for the wrong part but I got it done for 700 at Richland auto with the bar repair. Y’all shady as hell. I’d ad a photo of my quote but this was last year probably about this time. Screw you dobbs
SS
Sandra S
Nov 1, 2025
1.0
If you drop people off, please make sure you turn around in their driveway and not one of their neighbors….inconsiderate and not necessary…especially if you could have turned around out in street too or you have two ways to get back to where you were coming from….will never be doing business with you.
CV
Carolanne Vachon
Oct 28, 2025
5.0
the team was really nice and got me in super quick, my car was done in less than an hour and prices were great! i scheduled another appointment with them right away for something else !
Frequently Asked Questions About Dobbs Tire & Auto Centers
What are the operating hours of Dobbs Tire & Auto Centers in Shiloh, IL?
Dobbs Tire & Auto Centers in Shiloh, IL is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays.
Where is Dobbs Tire & Auto Centers located in Shiloh?
It is located at 4200 Green Mt Crossing Drive, Shiloh, IL 62269, United States.
How can I schedule an appointment at Dobbs Tire & Auto Centers?
You can schedule an appointment by visiting their website at https://www.gotodobbs.com/locations/shiloh/.
What services does Dobbs Tire & Auto Centers offer?
Dobbs Tire & Auto Centers provides tire sales and automotive repair services.
How can I contact Dobbs Tire & Auto Centers by phone?
You can reach Dobbs Tire & Auto Centers at +1 618-622-9810.
What is the official website for Dobbs Tire & Auto Centers?
The official website is http://www.gotodobbs.com.
Are there any dining options near Dobbs Tire & Auto Centers?
Yes, nearby dining options include Crazy Bowls & Wraps, Applebee's Grill + Bar, and Jimmy John's sandwich shop, perfect for grabbing a meal before or after your auto service.
What financial services are available near Dobbs Tire & Auto Centers?
Nearby financial service providers include Block Advisors, Edward Jones, Together Credit Union, and several banks like TheBANK of Edwardsville/O'Fallon Center and Commerce Bank for your banking and financial advising needs.
Can I find haircare services close to Dobbs Tire & Auto Centers?
Yes, LookAfter Hair Company and Supercuts are nearby salons where you can get haircuts and other beauty services.
What other amenities are located close to Dobbs Tire & Auto Centers that might interest customers?
Nearby amenities include Dierbergs Markets for grocery shopping, EVgo for electric vehicle charging, and Green Mount Crossing shopping center for various retail needs.