Mercedes-Benz of Romeoville

Reviews

• WM

  WM Wealth Mentor

  5 days ago
  5.0
  This morning around 7:20 AM, while driving to get coffee, my new Mercedes unexpectedly began malfunctioning and would not accelerate properly. Safety is extremely important to me especially in a brand-new vehicle that is fully under warranty so I immediately pulled over and contacted Mercedes-Benz of Romeoville. Although I initially reached voicemail for the Service Manager, within moments their team proactively returned my call to make sure I was taken care of. That level of attentiveness alone spoke volumes. When I arrived at the dealership, they were fully prepared for me. Despite being completely booked and having nearly all loaner vehicles already assigned for the day, the Service Manager and staff quite literally made a way. They moved mountains to secure transportation for me so I could safely get back and forth to work. I was in and out in under 20 minutes. That is operational excellence. That is leadership. That is customer-first service. In a moment that could have been stressful and inconvenient, they turned it into an experience defined by professionalism, urgency, and care. If safety, responsiveness, and true premium treatment matter to you, I give Mercedes-Benz of Romeoville five stars every single time. If anyone is considering purchasing a vehicle or needs service in the Romeoville area, please feel free to reach out to me directly. I will personally refer you. This is how you build lifelong loyalty. William Moore
• DL

  Diana Lopez

  Feb 21, 2026
  5.0
  I would like to express my sincere appreciation to Jayda Johnson-Hayes for her outstanding service and professionalism throughout the purchase of my Mercedes-Benz Sprinter 2500. From the very beginning of the process, she demonstrated a high level of knowledge, transparency, and commitment. She took the time thoroughly explain every detail of the vehicle, answer all of my questions clearly, and ensure that I felt fully informed before making my decision. The purchasing experience was organized, efficient, and completely pressure-free, which I truly value in a transaction of this importance. Her dedication and customer-focused approach truly set her apart. I highly recommend her services to anyone interested in purchasing a vehicle, and I would not hesitate to work with her again in the future.
• LB

  Linda Marie Berg

  Feb 11, 2026
  1.0
  Had a few family members that purchased A few vehicles from this location would that being said I dropped off a GoFundMe for my son who at 26 was diagnosed with stage four cancer and had asked if they could donate, didn’t receive a phone call back. I reached out to Arlind the general manager at the Romeoville location and he said that they were broke nobody’s buying any cars and they could not donate. I find this very upsetting for 1 they sell cars a lot of cars. Where is this man’s heart at? it’s sad a general manager couldn’t donate at least five bucks to a GoFundMe when all the other car dealerships donated something in the area shame on him. I hope he never needs anything for his children.
• JH

  JCAL HOME

  Feb 11, 2026
  5.0
  Hello MB OF ROMEOVILE, To all the staff of this dealership, my family and I is very grateful for all your help in making this transaction a very professional and welcoming to us everytime we visit. Please allow me to mention the following personnel who help us from sales,finance and service team,like Al, Alex,Gretta,Chris and to eveyone in this dealership, for an outstanding and excellent job in completing my dream SUV which is the GLS 450 4MATIC.Everyone made us feel welcome and they valued us like family with please in all aspects of being a customer. MB OF ROMEOVILLE and staff, you deserve this review of mine and very grateful again to another FIELDS facility here close to my address. I am a proud customer of FIELDS and I highly recommend to all buyers of luxury cars to look for FIELDS DEALERSHIP first,because I have tried them and my experiences were all the BEST to all the companies in competition. Best regards, JCAL 26
• TR

  Tom Rich

  Feb 5, 2026
  1.0
  Beware that when you schedule service online, you will be placed to the back of the queue regardless of whether your appointment was confirmed or not. My appointment was confirmed 48 hours prior to when I traveled 5 hours from Michigan for this service, and was completely blown off by the same person who I spoke on the phone with. I was told that because I made my appointment online, that my car was in the “back of the line” and couldn’t be done the day it was scheduled. So not only did they waste 5+ hours of my time, they were deceitful in practice. In addition, the service advisors will also do whatever they can to not honor website coupons, make excuses, and handle you with total apathy. I don’t know how this place has the reviews it does, unless they faked those too. For MB service, find an independent shop, Plainfield has a couple of great ones.

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