Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Rockford, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Alpine Road location today.
Location
Hours
Reviews
4.1
619 reviews
5 stars
415
4 stars
59
3 stars
31
2 stars
20
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, although there were also reports of rude service and poor communication.
Reservation Issues
Numerous reviews highlighted problems with reservations, including overbooking and unavailability of reserved vehicles, leading to frustration among customers.
Vehicle Condition
While many customers reported clean and well-maintained vehicles, there were complaints about specific cars having issues such as unpleasant odors and mechanical problems.
Hidden Fees
Several customers expressed dissatisfaction with unexpected charges, particularly related to fuel and toll fees, which contributed to a negative rental experience.
Overall Experience
The overall sentiment was mixed, with some customers having excellent experiences while others reported significant issues, leading to a lack of consistency in service quality.
- DCDennis Clark2 days ago5.0So I had a reservation at the airport. They let me reserve it for noon. Didn't say they also close at noon. I got there at 12:07 they were gone already. So I ran to this location hoping they could swap the reservation. Elijah was the one who took care of me. Couldn't ask for better service. He got me in and out knowing I was trying to leave for vacation. Didn't have my audi like I was hoping for. But the car was reliable and comfortable. Which is what I needed. Thanks again Elijah.
- YCYanis ConNov 12, 20255.0Excelente servicio y amabilidad
- ACAngelica CardenasNov 7, 20251.0Waited 20 minutes before my rental appointment to call me and tell me they don’t have a rental available. Could of called a head of time and said something but no waited last minute at 5pm when other places are closed to find a different rental
- MHMissy HighOct 13, 20255.0The employees are amazing. They were able to help my husband and me get a car for our honeymoon and made sure we got everything we needed. I highly recommend them!!
- JJJoshuaOct 7, 20255.0The staff here is amazing! They are very knowledgeable, and the the rental process quick and seamless. I won’t go anywhere else!!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Rockford, IL?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars for rental.
What are the operating hours of Enterprise Rent-A-Car on weekdays?
From Monday to Friday, Enterprise Rent-A-Car is open from 7:30 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Enterprise is open on Saturdays from 9:00 AM to 1:00 PM and closed on Sundays.
How can I make a reservation for a rental car at this location?
Reservations can be made online through their website at enterprise.com/reserve or by calling +1 779-208-3919.
What payment options are accepted at this Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Where is Enterprise Rent-A-Car located in Rockford, IL?
The location is at 221 N Alpine Rd, Rockford, IL 61107.
Are there any nearby gas stations that I can use while renting a car from Enterprise?
Yes, nearby you can find Kelley’s Market gas station and Exxon & Mobil Stations for refueling convenience.
What car dealerships are near Enterprise Rent-A-Car in Rockford?
Nearby car dealerships include Rock River Ford, Anderson Kia on Perryville, Rock River Kia, Anderson’s Rock River Ford, and Anderson Mitsubishi.
What services can I find near Enterprise Rent-A-Car related to vehicle maintenance?
Close to Enterprise you will find automotive repair services at Rock River Ford, Anderson Kia on Perryville, and Anderson Mitsubishi.
Are there any nearby beauty and wellness centers near Enterprise Rent-A-Car?
Yes, nearby beauty and wellness centers include Skin Society, Luxé Nail Bar of Rockford, Beauty Boss, Forever Young Beauty and Wellness, Cathy Mershon Hairstylist, and PerFections! Hair Removal & Skin Care.