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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(637 reviews)

Business Details

221 N Alpine Rd, Rockford, IL
61107, United States
(779) 208-3919

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Rockford, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Alpine Road location today.

Location

Enterprise Rent-A-Car
221 N Alpine Rd, Rockford, IL
61107, United States

Hours

Reviews

4.1
637 reviews
5 stars
431
4 stars
59
3 stars
31
2 stars
20
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and accommodate needs.

Reservation Issues

Several reviews mentioned problems with reservations, including overbooking and unavailability of reserved vehicles, leading to frustration.

Vehicle Condition

Customers generally reported satisfaction with the cleanliness and maintenance of the rental vehicles.

Communication Problems

Numerous complaints were made about the difficulty in reaching the location via phone, with many stating calls went unanswered.

Mixed Experiences

While many had positive experiences, there were significant complaints regarding hidden fees and poor handling of issues.
  • JC
    J Cordes
    1 day ago
    5.0
    Staff was great
  • RB
    Rose Bruegger
    Feb 19, 2026
    5.0
    Very friendly service. Willing to do what needed to insure I had the correct vehicle for my needs. Nice clean cars.
  • CP
    Cody Paul
    Jan 27, 2026
    5.0
    Enterprise always provides great service. They picked me up from the auto body shop, and gave me a ride back to the shop after i returned the rental. Very smooth process.
  • KM
    Kayla Mundhank
    Jan 16, 2026
    5.0
    I absolutely love coming here it was great customer service even when I lost or someone stole my cards they were very helpful and help me get through it the car was absolutely amazing and I will go to them again
  • SR
    Sarah Rogin
    Jan 9, 2026
    5.0
    I made online reservations and needed to change the site. The pickup and return were flawless. Everything was timely. I found the app and texts easy to respond. Staff was helpful and knowledgeable.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Rockford, IL?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars for rental.

What are the operating hours of Enterprise Rent-A-Car on weekdays?

From Monday to Friday, Enterprise Rent-A-Car is open from 7:30 AM to 6:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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