Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Auburn St in Rockford, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rockford, IL or call us at (815) 962-1207.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
346 reviews
5 stars
201
4 stars
76
3 stars
38
2 stars
10
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful and friendly, while others are criticized for being rude and unhelpful.
Product Knowledge
Several reviews indicate a lack of product knowledge among staff, leading to incorrect parts being provided and confusion during transactions.
Wait Times
Customers frequently reported long wait times in-store, often due to insufficient staffing during busy hours.
Positive Experiences
Despite some negative feedback, many customers highlighted positive experiences with specific employees who provided excellent service.
Pricing
Prices are noted as being higher than competitors, but some customers still appreciate the availability of parts and the overall service.
- CGCandace GarzaOct 31, 20251.0Horrible.. from the employees to management.. no knows the products order a part from 3 different people and received the same mistake part three times in roll.. these people sat here and stated they promised it will be right next time and next time and same again.. management is dumb and the lead the employees to look just incompetent as them.. Sad you guys managers and you keep ordering the same part with confidence and to just turn around and look incompetent again and again and again and again.. Autozone please interview better because the ones you are hiring are horrible at management distribution of products and lack the knowledge of your companies missions to provide accurate service.
- DGDraco's GarageOct 26, 20251.0The only positive experience is that we got our warranty done.The whole time the guy had an attitude.Because we wanted to look deeper into our warranty file.To make sure we didn't maybe pass the warranty or any other warranties up.So then we ask him to look up bolts for the caliper mounting bracket and dude wants to huff and puff, and throw the bolts down He's having a bad day leonardo.I hope you have a great one try not to take it out on customers, as a gray shirt you should do better
- BRBenjamin RandeckerJul 29, 20255.0Friendly and helpful service.
- HHHeather HackmanJul 9, 20255.0Jose Torres was great to work with! I walked in and got a replacement for my alternator and walked out with no issues. Thank you for being awesome!! Keep up the good work.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Rockford, IL is open Monday through Friday from 7:30 AM to 9:00 PM.
Does AutoZone Auto Parts offer services beyond in-store shopping?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.
Where is AutoZone Auto Parts located?
It is located at 3411 Auburn St, Rockford, IL 61101, USA.
What types of products can I find at AutoZone Auto Parts?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts if I have questions or need help?
You can call them at (815) 962-1207 or email customer.service@autozone.com.
What are AutoZone Auto Parts' hours on Sundays?
On Sundays, AutoZone Auto Parts is open from 8:00 AM to 8:00 PM.
Are there other automotive services nearby AutoZone Auto Parts in Rockford?
Yes, The Crossover Motorsports offers automotive repair services nearby, handy if you need professional help after buying parts here.
Is there a gas station close to AutoZone Auto Parts where I can refuel?
Gas Depot, located near AutoZone, provides gas station and convenience store services, convenient for a quick fuel stop when visiting AutoZone.
What nearby places can customers visit for dining options after shopping at AutoZone?
Customers can visit Taqueria La Katrina for Mexican food, Popeyes® Louisiana Kitchen for fast food, or Da Catch Fish & Chicken for seafood, all located close to AutoZone.
Is there a nearby auto glass service close to AutoZone Auto Parts?
Yes, Aaron Auto Glass Rockford offers auto glass service nearby, which might be convenient for your vehicle repair needs.