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AutoZone Auto Parts

4.3
(376 reviews)

Business Details

3411 Auburn St, Rockford, IL
61101, United States
(815) 962-1207
https://www.autozone.com/locations/il/rockford/3411-auburn-st.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Auburn St in Rockford, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rockford, IL or call us at (815) 962-1207.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3411 Auburn St, Rockford, IL
61101, United States

Hours

Reviews

4.3
376 reviews
5 stars
229
4 stars
78
3 stars
38
2 stars
10
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Product Knowledge

Several reviews highlighted the employees' knowledge and ability to diagnose issues, although some customers reported a lack of product knowledge from certain staff.

Mixed Experiences

While many reviews were positive, there were also complaints about poor service, incorrect parts, and management issues, indicating inconsistency in customer experiences.

Efficiency

Customers appreciated the quick service and efficiency in resolving their issues, with several mentioning fast assistance during busy times.
  • LS
    Lashay Spates
    Feb 9, 2026
    5.0
    Micheal /mike was so helpful and made my experience so much better help me what I needed help with and very friendly and fast services best customer service I had ever
  • YR
    Yawana Robinson
    Feb 7, 2026
    4.0
    Stopped today for some wipers and had a few questions...the Assistant Manager Michael M. Was super helpful and knowledgeable! The guy found a simple solution that possibly saved me hundreds!!! Great job! Only 4 stars because I purchased a cell phone holder and it was overly cheaply made....will be trying to return or exchange and pay the difference for a better one.....see y'all soon!!! :)
  • CT
    Carolyn Thornton
    Feb 5, 2026
    4.0
    Super nice workers, clean store. Not crowded so fast check outs
  • FV
    Fredrecka Vann
    Feb 3, 2026
    5.0
    I had limited knowledge about brake fluid, including its purpose and location. However, Billy Garcia provided exceptional assistance by guiding me through the process and demonstrating how to properly fill the brake fluid in my car. His outstanding customer service and support truly exemplify the highest standards, and I sincerely appreciate his expertise and willingness to help.
  • DC
    Destiny Cisneros
    Jan 21, 2026
    5.0
    My battery died on the coldest snowiest day and i went to two different stores to try to get some help with getting a new one and getting it changed. Thankfully when I came into autozone billy came in swiftly and helped me out so much! I was told by the previous store they couldn’t take my battery out since its held down but billy had no problem getting right on it so i could be back on the road! thank you so much to everyone at this location for being so helpful!

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours for AutoZone Auto Parts on weekdays?

AutoZone Auto Parts in Rockford, IL is open Monday through Friday from 7:30 AM to 9:00 PM.

Does AutoZone Auto Parts offer services beyond in-store shopping?

Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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