Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone South Alpine Road in Rockford, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rockford, IL or call us at (815) 398-3749.
Many customers praised the staff for their exceptional customer service, highlighting individuals like Mel, Pablo, and Jamie for going above and beyond to assist.
Efficiency
Customers frequently noted the quick service, with many experiences of fast battery replacements and part installations.
Knowledgeable Staff
Reviewers appreciated the staff's knowledge and expertise, particularly in helping customers find the right parts and providing installation assistance.
Mixed Experiences
While many reviews were positive, there were a few mentions of poor service and unhelpful staff, indicating inconsistency in customer experiences.
HR
Hillory Reese
Dec 12, 2025
5.0
Wow! Better customer service than I ever expected at an AutoZone. Pablo was friendly and helpful and then he put my wipers on and used a rain-x cloth that I bought and he wiped down the whole windshield! Amazed by his impeccable customer service!!!
CJ
Claudine Wilson Janik
Dec 11, 2025
5.0
Pablo was AWESOME!! He knows so much and was SO helpful!! Definitely a huge asset to Auto Zone!! Thank you Pablo!!!! A+++++++
MW
Michelle Walleser
Dec 7, 2025
5.0
Ayden was so kind and helpful with installing a new car battery. Thank you, Ayden!
JK
Jami Kuczynski
Nov 11, 2025
5.0
Pablo was amazing help today! I came in with no working headlights. He was able to change one and get me home safe. Thank you again Pablo!!
JR
Joanne Ramey
Nov 1, 2025
5.0
Can’t thank the manger enough for making a challenging situation into a pleasant experience. My car needed a battery and he took care of everything in just about an hour start to finish!!! Thank you for helping an old lady out !!!