Question 1

Do you provide written estimates?

Accepted Answer

Absolutely. We have an estimator available during our business hours to provide written estimates for insurance claims. You can either wait for the estimate to be completed or we can email you a copy directly. As Rockford's premier auto body shop, we strive to make your experience as smooth as possible.

Question 2

Do you work with insurance companies?

Accepted Answer

At Auto Body Specialists, Inc., we collaborate with most insurance companies, but we work independently. Our primary focus is repairing your vehicle promptly to meet manufacturer specifications. Due to this commitment, there are certain insurance companies we don't work with. For more details, please contact us. Our main objective as Rockford's leading auto body shop is to repair your vehicle efficiently and cost-effectively.

Question 3

Do I need an appointment?

Accepted Answer

While appointments aren't necessary for estimates, they are required for vehicle repairs. Collision repair is the most sought-after service in the auto repair industry, which means our shop can get quite busy. If you need assistance, don't hesitate to reach out. Contact us today to schedule with Rockford's premier auto body shop.

Question 4

Do you offer rental cars?

Accepted Answer

Although we don't directly offer rental cars, we work closely with Enterprise to provide rental vehicles. If your insurance policy includes rental coverage, please ask your adjuster to arrange a reservation. If you don't have rental coverage and need assistance with a reservation, feel free to contact us. As Rockford's leading auto body shop, we're here to help.

Question 5

Are you a certified repair shop?

Accepted Answer

Indeed, we are. Auto Body Specialists, Inc. holds certifications from numerous manufacturers including Mercedes Benz, Honda, Acura, Mopar, Ram, Jeep, FIAT, Dodge, Chrysler, Infiniti, Nissan, Ford, Ford Aluminum, and Subaru. We're also recognized by Mazda, Toyota, VW, GM, and Hyundai. As Rockford's premier auto body shop, we can work on most vehicles, even those outside our certified brands.

Question 6

Can ABS match my paint color exactly?

Accepted Answer

While there are numerous color variations across manufacturers and other factors to consider, our paint shop is equipped to match colors very closely. We also blend into unrepaired panels for a seamless finish. As Rockford's leading auto body shop, we ensure your repair looks as good as new.

Question 7

What happens if there's additional damage once repairs are started?

Accepted Answer

For insurance claims, our estimators will submit a revised estimate, called a supplement, to the insurance company for review and approval. Once approved, we proceed with the repairs and order any additional parts needed. For more information, please contact us. As Rockford's premier auto body shop, we're happy to answer any questions about our services.

Question 8

What's my deductible and when do I pay it?

Accepted Answer

Your deductible is determined by your insurance company and is payable to ABS upon completion of repairs. For any questions regarding your deductible, please contact your insurance agent or claim adjuster. Feel free to call us to learn more about how we can assist you as Rockford's leading auto body shop.

Question 9

What forms of payment do you accept?

Accepted Answer

As Rockford's premier auto body shop, we accept all major credit cards, cash, insurance checks, and personal checks. Please note that charges over $1,000 on a credit or debit card will incur a 3% convenience fee.

Question 10

Do you accept tow-ins?

Accepted Answer

Yes, we do. As Rockford's leading auto body shop, we always accept tow-ins. While we don't have our own tow truck, we can arrange towing services during business hours if you call our office. For after-hours or weekend towing assistance, please contact Ed's Wrecker at (815) 398-5606.

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