Shottenkirk Toyota of Quincy

Reviews

• JS

  Jackie Starman

  Nov 14, 2025
  5.0
  Absolutely the best place to purchase a vehicle. The customer service from Dallas Job and the rest of the team is AMAZING. I purchased a Highlander in August that I love. When my daughter's motor went out in her car this week (November) I knew we had to return to get her a new car. Dallas and the team worked extra hard to get her in a nice, safe Rav4 with a payment she could afford and she made her first adult (just turned 18) purchase. They really went above and beyond.
• SB

  Sara Barrientos

  Nov 12, 2025
  5.0
  Great service! We walked in knowing exactly what we wanted, the 2013 Honda CRV. We made a deal before test driving and they had it ready to review by the time we came back. We wanted to get in and out quick and that's exactly what happened. Very friendly staff and they made the experience great! In and out in about an hour and a half!
• ZR

  Zoey Rhoades

  Nov 9, 2025
  5.0
  Blake is a great asset to the Shottenkirk Toyota team. Without his patience, knowledge, and dedication to his job, I wouldn't have gotten my dream car. He listened to all my requests over the last year, and put them into place, giving me exactly what I wanted in my new vehicle. He never pushed me, or spammed me like other car dealers do. His willingness to learn each customers wants is greatly appreciated. I will always continue to recommend people to Blake Kelly when vehicle shopping. I love my new corolla cross hybrid!! Thanks again, Blake!
• JG

  Jonah Grier

  Nov 8, 2025
  5.0
  Blake K. went above and beyond to help us find the exact car we were looking for! He listened to what we wanted, kept us updated throughout the whole process, and made sure everything went smoothly from start to finish. His professionalism and dedication made the experience easy and stress-free. We couldn’t be happier with our new car and truly appreciate all the extra effort Blake put in to make it happen. Highly recommend working with him!
• DW

  Derek “YETI” Wilke

  Oct 17, 2025
  5.0
  Going 5 starts because that's the level of service I received. Fair warning this is a long winded review based on my experience. I had gone in to look at a jeep they had online for my girlfriend as a winter vehicle. Was met with a friendly welcoming smile from Annette and she helped locate it as it was in detail and I got to poke around and look it over. I had been speaking with Jake about it not realizing my gf had been contacted by Annette and she made connection that I was there for my gf. I had a great experience talking with Jake and getting questions answered before I even came down. After looking it over and giving my thoughts, my girlfriend decided she really liked it and wanted to make the purchase. Let me preface this by saying, my other half was not there for this whole process. I sat down with Annette and made some calls while Scott worked on finance numbers. They mentioned they could deliver the car and the paperwork to our house and that was a shock to me and my gf because it really made the legistics part way easier for us as I was going out of town and she's a full time nurse and nursing student while doing clinicals so her schedule is crazy. Met with Kathleen to go over the paperwork via speakerphone and myself in person and she made it straightforward and very easy to understand. Some of that can be very confusing for people (myself included) and it just wasn't with her. A+ After that all was done and I headed home. A few hours later the jeep was delivered with a few issues that weren't present when I looked at it earlier. (One wasn't an issue for me to handle the other was a bit more involved) The driver promptly called Scott where him and I spoke about what the issues were and what we could do to facilitate a resolution. This doesn't typically happen with dealerships trust me I've worked at a few. He was very understanding. After a few weeks we got the jeep back after a highly qualified mechanic friend did the repair and it's perfect it was a great jeep before too. This whole experience dealing with shottenkirk in Quincy has really been great despite the set backs. The sales team I dealt with Annette & Jake were an absolute pleasure. The team was patient, understanding, and accommodating to the situation we (on both sides) were dealing with. I'll finish off by saying this, being in the automotive industry this level of customer service doesn't come overnight. It takes the right group of people who can and do work together really well to get this good. So if you're in the market for a new Toyota or just a new to you vehicle and around the Quincy IL area or even if you're not in the area, definitely go give them a chance to earn your business. They've earned mine. Make sure to ask for Annette or Jake because you won't be disappointed I certainly wasn't. Thank you so much again, Annette, Jake, Scott "Stu", and Kathleen for making this (for me) unconventional buying experience a pleasuerable one. 10 starts highly recommended!

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