Customer Service
Many customers praised the friendly and professional staff, particularly highlighting individuals like Kamoy, Kenny, and Jake for their helpfulness.
Reservation Issues
Numerous reviews mentioned problems with honoring reservations, including unavailability of reserved vehicles and poor communication regarding confirmations.
Vehicle Condition
While some customers reported clean and well-maintained vehicles, others noted issues such as receiving cars with prior damage or unpleasant odors.
Communication Problems
Several customers expressed frustration with the lack of timely communication, including difficulty reaching the location by phone and receiving late notifications about reservation issues.
Mixed Experiences
Overall, experiences varied widely, with some customers having excellent service while others reported significant dissatisfaction, particularly regarding the reliability of vehicle availability.