Brand Certified
Enterprise Rent-A-Car
4.3(450 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
2234 N Rand Rd, Palatine, IL
60074, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(847) 550-9500
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/il/palatine-1545.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Palatine, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Palatine location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.3
450 reviews
5 stars
335
4 stars
31
3 stars
19
2 stars
11
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who went above and beyond to assist.
Cleanliness
Several reviews highlighted that the cars provided were clean and well-maintained, contributing to a positive rental experience.
Communication Issues
Some customers reported problems with communication, including misinformation about vehicle availability and difficulties reaching customer service.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and unprofessional behavior from certain staff members, indicating inconsistency in service quality.
- VPValerie Peterson6 days ago5.0Everyone was very nice and helpful! I had a great experience using enterprise while my car was in the shop and will definitely recommend this enterprise to others!
- HCHyong ChangFeb 18, 20265.0Very professional and friendly service
- ANAntonio NavarroFeb 10, 20265.0The staff is friendly, attentive and proactive towards ensure an excellent customer experience.
- ATAirmen T5Jan 28, 20261.0Wrong information was delived to me when I got a rent car. So, I paid insurance per day but it turned out that I will be covered by my car insurance. It could have been saved if the Rep informed me correctly but they advised me it will not be covered by my car insurance. I explained and claimed it but they (The Rep and their Branch Manager) keep saying it’s optional, awaiting the District manager’s call. I am currently disputing.
- DBD BJan 15, 20265.0During a recent rental related to an insurance repair, we encountered an issue with the vehicle’s remote after pickup. Jack assisted us by clearly explaining our options and helping ensure the matter was addressed properly, so we could drive away with confidence. His communication was calm, respectful, and reassuring, which meant a lot during an already stressful situation. Jack was attentive to details and made sure the process felt smooth and comfortable from our perspective. We truly appreciated his professionalism and the care he showed, and he left us with a very positive impression of Enterprise.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Palatine offer?
Enterprise Rent-A-Car in Palatine offers a wide range of rental vehicles including cars, vans, and luxury cars with flexible rental options.
Where is Enterprise Rent-A-Car located in Palatine, IL?
It is located at 2234 N Rand Rd, Palatine, IL 60074, USA.
What are the business hours for Enterprise Rent-A-Car in Palatine?
The business is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I reserve a rental car online from Enterprise Rent-A-Car Palatine?
Yes, you can reserve a rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/il/palatine-1545.html?mcid=yext:245709.
Does Enterprise Rent-A-Car Palatine accept credit cards and cash for payment?
Yes, they accept American Express, Discover, MasterCard, Visa, cash, and checks.
Are there any discounts available at Enterprise Rent-A-Car Palatine?
Yes, the location offers discounts for active military personnel.
Does Enterprise Rent-A-Car Palatine provide airport pick-up services?
Yes, airport pick-up is one of the services offered at this location.
What nearby automotive businesses are close to Enterprise Rent-A-Car Palatine?
Nearby automotive businesses include Enterprise Truck Rental, Auto land, Carlos Fornes Auto Sales, Royal AutoCars, Enterprise Car Sales, and Car City Inc, among others.
Are there any nearby storage facilities near Enterprise Rent-A-Car Palatine?
Yes, there are Public Storage facilities nearby, useful if you need self-storage services during your visit.
What local services can customers find near Enterprise Rent-A-Car in Palatine?
Customers can find a variety of services nearby including automotive repair like Accurate Auto Clinic and Al's Auto Center, landscaping services like MJ's Landscaping and Brown Tree Service, and a UPS Customer Center for shipping and courier services.
Brand Certified Facts from Enterprise Rent-A-Car
Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website