Enterprise Rent-A-Car

4.3
442 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Palatine, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Palatine location today.

Location

Enterprise Rent-A-Car
2234 N Rand Rd, Palatine, IL
60074, United States

Hours

Reviews

4.3
442 reviews
5 stars
328
4 stars
31
3 stars
19
2 stars
11
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and providing excellent service, particularly highlighting individual employees who went above and beyond.

Cleanliness

Several reviews noted that the cars were clean and well-maintained, contributing to a positive rental experience.

Communication Issues

A number of customers reported difficulties with communication, including long hold times and unresponsive staff, leading to frustration.

Reservation Problems

Some customers experienced issues with reservations, such as not having the reserved vehicle available upon arrival, which caused dissatisfaction.

Overall Experience

Despite some negative feedback, many customers expressed overall satisfaction with their rental experiences, often returning to the same location.
  • BT
    Blake Teichman
    4 days ago
    5.0
    Had to rent a car due to an accident, the staff was friendly and the car was amazing! Very transparent about pricing and fees. Overall an amazing experience for me!
  • MO
    Michela Onesti
    Dec 29, 2025
    5.0
    Great service. To rent the car was quick, easy and a very pleasant experience. Good selection too!
  • JS
    Juan D Serrano
    Dec 24, 2025
    1.0
    Pésimo servicio por parte del personal 👎🏻
  • HV
    Herlinda Vargas
    Dec 20, 2025
    1.0
    Horrible service. You call, you're put on hold and they never pick up. This happened right before i picked up my rental and now again after getting 2 charges that I need an explanation for. The day I picked up the vehicle, I saw a guy with his legs up on his desk not doing anything. But they wouldn't pick up the call a few minutes before that?? Insane. I'm going to dispute these charges with my cc if they don't respond.
  • KK
    kilroy
    Dec 12, 2025
    1.0
    Lack of follow through by employees blaming other people working there for messing up. No emails response, no calls, but the notes say it happened. I wonder who they really called and emailed. I know it wasnt me. No one takes responsibility and makes the customer clean up the screw up of the incompetent employees. When calling for a manager, They put you on hold then hang up on you. Gee how professional this franchise and branch is. You can never get a hold of anyone at corporate or in the offices. I guess they are too good for a paying customer. I hope no one has issues, but if you do, they are harder to get a hold of than a government employee.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Palatine offer?

Enterprise Rent-A-Car in Palatine offers a wide range of rental vehicles including cars, vans, and luxury cars with flexible rental options.

Where is Enterprise Rent-A-Car located in Palatine, IL?

It is located at 2234 N Rand Rd, Palatine, IL 60074, USA.