Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Palatine, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Palatine location today.
Location
Hours
Reviews
4.3
442 reviews
5 stars
328
4 stars
31
3 stars
19
2 stars
11
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and providing excellent service, particularly highlighting individual employees who went above and beyond.
Cleanliness
Several reviews noted that the cars were clean and well-maintained, contributing to a positive rental experience.
Communication Issues
A number of customers reported difficulties with communication, including long hold times and unresponsive staff, leading to frustration.
Reservation Problems
Some customers experienced issues with reservations, such as not having the reserved vehicle available upon arrival, which caused dissatisfaction.
Overall Experience
Despite some negative feedback, many customers expressed overall satisfaction with their rental experiences, often returning to the same location.
- BTBlake Teichman4 days ago5.0Had to rent a car due to an accident, the staff was friendly and the car was amazing! Very transparent about pricing and fees. Overall an amazing experience for me!
- MOMichela OnestiDec 29, 20255.0Great service. To rent the car was quick, easy and a very pleasant experience. Good selection too!
- JSJuan D SerranoDec 24, 20251.0Pésimo servicio por parte del personal 👎🏻
- HVHerlinda VargasDec 20, 20251.0Horrible service. You call, you're put on hold and they never pick up. This happened right before i picked up my rental and now again after getting 2 charges that I need an explanation for. The day I picked up the vehicle, I saw a guy with his legs up on his desk not doing anything. But they wouldn't pick up the call a few minutes before that?? Insane. I'm going to dispute these charges with my cc if they don't respond.
- KKkilroyDec 12, 20251.0Lack of follow through by employees blaming other people working there for messing up. No emails response, no calls, but the notes say it happened. I wonder who they really called and emailed. I know it wasnt me. No one takes responsibility and makes the customer clean up the screw up of the incompetent employees. When calling for a manager, They put you on hold then hang up on you. Gee how professional this franchise and branch is. You can never get a hold of anyone at corporate or in the offices. I guess they are too good for a paying customer. I hope no one has issues, but if you do, they are harder to get a hold of than a government employee.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Palatine offer?
Enterprise Rent-A-Car in Palatine offers a wide range of rental vehicles including cars, vans, and luxury cars with flexible rental options.
Where is Enterprise Rent-A-Car located in Palatine, IL?
It is located at 2234 N Rand Rd, Palatine, IL 60074, USA.
What are the business hours for Enterprise Rent-A-Car in Palatine?
The business is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I reserve a rental car online from Enterprise Rent-A-Car Palatine?
Yes, you can reserve a rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/il/palatine-1545.html?mcid=yext:245709.
Does Enterprise Rent-A-Car Palatine accept credit cards and cash for payment?
Yes, they accept American Express, Discover, MasterCard, Visa, cash, and checks.
Are there any discounts available at Enterprise Rent-A-Car Palatine?
Yes, the location offers discounts for active military personnel.
Does Enterprise Rent-A-Car Palatine provide airport pick-up services?
Yes, airport pick-up is one of the services offered at this location.
What nearby automotive businesses are close to Enterprise Rent-A-Car Palatine?
Nearby automotive businesses include Enterprise Truck Rental, Auto land, Carlos Fornes Auto Sales, Royal AutoCars, Enterprise Car Sales, and Car City Inc, among others.
Are there any nearby storage facilities near Enterprise Rent-A-Car Palatine?
Yes, there are Public Storage facilities nearby, useful if you need self-storage services during your visit.
What local services can customers find near Enterprise Rent-A-Car in Palatine?
Customers can find a variety of services nearby including automotive repair like Accurate Auto Clinic and Al's Auto Center, landscaping services like MJ's Landscaping and Brown Tree Service, and a UPS Customer Center for shipping and courier services.