Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone N Northwest Hwy in Palatine, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Palatine, IL or call us at (847) 934-2559.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
336 reviews
5 stars
231
4 stars
43
3 stars
20
2 stars
8
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and knowledge of staff members, there were significant complaints about rude behavior and unprofessional service from some employees.
Product Availability
Several reviews noted issues with stock levels, including empty shelves and receiving incorrect parts.
Positive Experiences
Many customers highlighted exceptional service from specific employees, particularly in assisting with installations and providing knowledgeable advice.
Management Issues
There were multiple complaints regarding the management style, particularly concerning returns and customer interactions, leading to negative experiences for some customers.
- ABAndre BJan 3, 20261.0I had another negative experience at this location. I called the store inquiring if AutoZone still rents OBD readers. The store representative said that they did. I asked, if they had an OBD rental available in the store now. The store representative said they did. I immediately drove to the store and asked to rent an OBD reader. There was confusion and consultation amongst the personnel in the store. Then two reps went into the stockroom. When they came back out they said that I had to go to Buffalo Grove. When I advised them that I had called 30 minutes ago, and I was told specifically that they had one available. They had wasted my time and did me a disservice when they stated they had a rental available before confirming that was a true statement. His response was, sorry. No remedy, no solution, only disservice to the customer.
- MHMichael HughesDec 28, 20251.0The shelves are empty. Prices are high. 70s rare car parts store.
- MSMatthew SuchowskiNov 28, 20251.0Wouldn’t take back coils I brought from them because there wasn’t a stamp on them. Basically accusing me of returning items that don’t belong to them. I have an account with them with over 9 cars. This autozone definitely has gone down hill. Other issues here recently as well.
- MVMadeline VodrazkaNov 22, 20255.0Mayra went above and beyond to assist me with a new battery change. She was absolutely wonderful to work with and even provided the proper tools we needed in order to get the job done. She was extremely knowledgeable and was also able to help me replace my wiper blade part that I had issues finding at other retailers. 10/10 experience.
- HFHannah FiedlerNov 16, 20255.0Received extremely helpful and quick assistance with purchasing and replacing lights and wipers for my car— thank you Michael!
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Palatine, IL?
AutoZone Auto Parts in Palatine is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Palatine?
The store is located at 251 N Northwest Hwy, Palatine, IL 60067, USA.
What types of products does AutoZone Auto Parts offer?
They offer auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does AutoZone Auto Parts in Palatine offer in-store pickup and delivery services?
Yes, the store provides in-store pickup, same-day delivery, and curbside pickup services.
What brands can I find at AutoZone Auto Parts in Palatine?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Palatine for customer service?
You can call them at (847) 934-2559 or email customer.service@autozone.com for inquiries.
Are there any dining options near AutoZone Auto Parts in Palatine?
Yes, nearby dining includes Wendy's for fast food, Starbucks for coffee and cafe items, Lou Malnati's Pizzeria for pizza, Cafe Fourteen for American cuisine, and Hot Dog Richie's for hot dogs.
What nearby healthcare services are close to AutoZone Auto Parts?
Nearby healthcare services include Palatine Complete Dental, Fresh Dental Care, Illinois Spinal Care, and optometrists like Dr. Saima Shahid and Pearle Vision.
Are there any entertainment or fitness options near AutoZone Auto Parts?
Yes, nearby entertainment options include Escapeocity for escape rooms and Kids Kustom Parties for event planning. Fitness options include Soaring Eagle Kung Fu martial arts club.
What other automotive services are available near AutoZone Auto Parts in Palatine?
Strickland Brothers 10 Minute Oil Change provides fast automotive oil change services close by.