AutoZone Auto Parts

4.3
336 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone N Northwest Hwy in Palatine, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Palatine, IL or call us at (847) 934-2559.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
251 N Northwest Hwy, Palatine, IL
60067, United States

Hours

Reviews

4.3
336 reviews
5 stars
231
4 stars
43
3 stars
20
2 stars
8
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and knowledge of staff members, there were significant complaints about rude behavior and unprofessional service from some employees.

Product Availability

Several reviews noted issues with stock levels, including empty shelves and receiving incorrect parts.

Positive Experiences

Many customers highlighted exceptional service from specific employees, particularly in assisting with installations and providing knowledgeable advice.

Management Issues

There were multiple complaints regarding the management style, particularly concerning returns and customer interactions, leading to negative experiences for some customers.
  • AB
    Andre B
    Jan 3, 2026
    1.0
    I had another negative experience at this location. I called the store inquiring if AutoZone still rents OBD readers. The store representative said that they did. I asked, if they had an OBD rental available in the store now. The store representative said they did. I immediately drove to the store and asked to rent an OBD reader. There was confusion and consultation amongst the personnel in the store. Then two reps went into the stockroom. When they came back out they said that I had to go to Buffalo Grove. When I advised them that I had called 30 minutes ago, and I was told specifically that they had one available. They had wasted my time and did me a disservice when they stated they had a rental available before confirming that was a true statement. His response was, sorry. No remedy, no solution, only disservice to the customer.
  • MH
    Michael Hughes
    Dec 28, 2025
    1.0
    The shelves are empty. Prices are high. 70s rare car parts store.
  • MS
    Matthew Suchowski
    Nov 28, 2025
    1.0
    Wouldn’t take back coils I brought from them because there wasn’t a stamp on them. Basically accusing me of returning items that don’t belong to them. I have an account with them with over 9 cars. This autozone definitely has gone down hill. Other issues here recently as well.
  • MV
    Madeline Vodrazka
    Nov 22, 2025
    5.0
    Mayra went above and beyond to assist me with a new battery change. She was absolutely wonderful to work with and even provided the proper tools we needed in order to get the job done. She was extremely knowledgeable and was also able to help me replace my wiper blade part that I had issues finding at other retailers. 10/10 experience.
  • HF
    Hannah Fiedler
    Nov 16, 2025
    5.0
    Received extremely helpful and quick assistance with purchasing and replacing lights and wipers for my car— thank you Michael!

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in Palatine, IL?

AutoZone Auto Parts in Palatine is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

Where is AutoZone Auto Parts located in Palatine?

The store is located at 251 N Northwest Hwy, Palatine, IL 60067, USA.