Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1770 N Rand Rd in Palatine offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
170 reviews
5 stars
106
4 stars
29
3 stars
9
2 stars
5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being helpful and friendly, others are criticized for rudeness and unprofessional behavior.
Product Availability
Customers appreciate the availability of parts and the helpfulness of staff in locating items, although some noted higher prices compared to competitors.
Store Environment
Several reviews mention issues with cleanliness and organization in the store, impacting the overall shopping experience.
Staff Knowledge
While some staff members are recognized for their knowledge and assistance, others are reported as unhelpful or lacking expertise.
Return Policy Issues
Customers expressed frustration with the return policy and experiences related to defective products, indicating a need for improvement in handling returns.
- HMHector MoralesOct 5, 20255.0Friendly people, parts I needed were available.
- SPStevan PaunovOct 2, 20255.0The best stuff, thank you!
- JWJ WSep 21, 20255.0Daniel, was so helpful he tried to replace a headlight for me and since he couldn't he suggested I go down the street to another auto full service company which replaced the bulb and charged a minimal fee. They too were wonderful. The company was CTO AUT0 ON RAND RD. PALATINE
- SCstephanie camachoJul 23, 20255.0Needed a bulb for my headlight. Vincent P was wonderful. He helped me take out the old one and put in the new one for me. He was so helpful and cheerful. Great customer service!
- TSTanya SukhostavskaJul 19, 20183.0Phone always busy. Already 5min on hold and still no answer.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is Advance Auto Parts located in Palatine?
Advance Auto Parts is located at 1770 N Rand Rd, Palatine, IL 60074.
What are the store hours for Advance Auto Parts in Palatine?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer car battery installation?
Yes, Advance Auto Parts provides free installation on most batteries purchased in-store. Exclusions may apply.
Can Advance Auto Parts recycle my used motor oil and batteries?
Yes, the store recycles used motor oil and batteries free of charge. Exclusions may apply.
What payment methods does Advance Auto Parts accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Advance Auto Parts offer same-day delivery or curbside pickup?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.
Are there any nearby places where I can get my vehicle detailed after shopping at Advance Auto Parts?
Yes, Cordero Auto Detailing and SNAP Car Wash are nearby options for auto detailing services you can visit after your purchase.
If I'm visiting Advance Auto Parts, what nearby restaurants can I try before or after my visit?
Original Taco, Teddy's Liquors, Wines & Beer, and Culver's are nearby restaurants where you can enjoy a meal.
Where can I find nearby courier or shipping services near Advance Auto Parts Palatine?
The UPS Access Point location is nearby and provides courier and shipping services.
Does the Advance Auto Parts store in Palatine offer any military discounts?
Yes, they offer a 10% military discount for active duty and veteran service members.