Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone E. Norris Rd in Ottawa, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Ottawa, IL or call us at (815) 433-1110.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
255 reviews
5 stars
147
4 stars
45
3 stars
25
2 stars
15
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, especially Nick, for being helpful, friendly, and going above and beyond in assisting with installations and product selections.
Mixed Experiences
While most reviews highlighted positive interactions, there were notable complaints about rude behavior from some employees, particularly a manager, which negatively impacted customer experiences.
Product Availability
Customers appreciated the variety of products available, but some expressed frustration when specific items were out of stock or when they had to wait for assistance.
Installation Services
Several reviews mentioned the convenience of having products installed by staff, which was a significant factor in customer satisfaction.
- MMMegan Moses1 day ago5.0Came in for some brake pads and was helped out by Nick, he made sure I left with everything I needed. When we went to check out my phone was dead and I explained that I was going to pay with Apple Pay, and he went out of his way to get me a phone charger so I could power up my phone and process the payment. He had such a kind attitude, and went above and beyond!
- PDPeter DilleyDec 29, 20255.0Code check despite cold crappy weather ... Positive and helpful
- MMMaryDec 28, 20255.0Thank you nick amazing service
- RGR GDec 19, 20255.0I came in for a few different things and had some questions for the staff. They took care of me and were very patient while we were finding what I needed. They were super helpful and I'm glad I stopped in.
- BPBrianne PetersenDec 12, 20255.0Nick and Jim got the wipers I needed and Nick even put them on for me since one of mine popped off in the cold this morning. Service was quick, great experience!
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in Ottawa, IL?
AutoZone Auto Parts in Ottawa, IL is open Monday to Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Where is AutoZone Auto Parts located in Ottawa, IL?
The store is located at 505 E Norris Rd, Ottawa, IL 61350, United States.
What types of auto parts and products does AutoZone offer at their Ottawa location?
AutoZone offers auto parts, brake pads, car batteries, car accessories, and after-market automobile parts.
Does AutoZone Auto Parts in Ottawa provide in-store pickup and same-day delivery services?
Yes, they offer both in-store pickup and same-day delivery services for customer convenience.
How can I contact AutoZone Auto Parts in Ottawa by phone or email?
You can call them at (815) 433-1110 or email customer.service@autozone.com for inquiries.
Are there any other automotive-related businesses near AutoZone Auto Parts on E Norris Rd?
Yes, nearby automotive businesses include another AutoZone store, Sierra Volkswagen, Sierra Chrysler Dodge Jeep Ram, Sierra Mazda, and Sierra Motors Dodge Chrysler Jeep Ram for car sales and automotive repair services.
What nearby dining options are available close to AutoZone Auto Parts in Ottawa, IL?
Nearby restaurants include Dragon City and Bulamu Healthcare International (both serving Chinese cuisine), and Little Caesars Pizza for convenient dining options before or after shopping.
Can I find financial services or ATMs near AutoZone Auto Parts?
Yes, nearby financial services include Check `n Go, Western Union locations, Illinois State Credit Union, and several Bitcoin ATM options such as Coinhub Bitcoin ATM and LibertyX Bitcoin ATM.
Does AutoZone in Ottawa offer curbside pickup?
Yes, AutoZone offers curbside pickup in addition to in-store shopping, in-store pickup, and same-day delivery.
How long has AutoZone Auto Parts been established in the industry?
AutoZone has been established since 1979 and is a leading retailer of auto parts nationwide.