When I initially called, I was told getting my car repaired from hail damage would take 2 weeks “on the long side,” 3 weeks “at most”. I finally got my car back after 24 days. I understand that hail repair requires extensive work, including taking the vehicle apart and putting it back together (which they didn’t explain initially) but I’m still disappointed with the length of time it took. What is important to me is getting my car back fully repaired and in good condition, so I guess that is worth the wait. However, when I went to pick up my car and opened the door, it was filthy. Dusty, marks on the front seats from what appears to be some kind of liquid, and something in my trunk was covered in dust(??). This is completely unacceptable. I would have taken everything out if I knew they were taking my car apart. It appears the seat also has paint or some kind of substance on it. I am baffled that any service place would give someone a vehicle back in this condition after over $8,000 worth of service. When I went to address it, I was told to bring it back next week and they could detail it. So now I have to interrupt my work week to have them clean what should have been given back to me in the same (or better) condition after them having my car all this time. I do not recommend this Gerber location.
(Jackie was really nice, though!)
*Edit. It gets a lot worse. Yesterday I noticed there are countless nicks all over the paint. Supposedly my car was painted, but it didn’t have these when I brought it in. They are everywhere on the front bumper, sides, as well as on the doors and mirrors. I just noticed my windshield is deeply and badly scratched, and when I went to get gas, the area to access my gas tank was filled with something. What on earth?! They really gave me back my car like this. I am begging you not to trust this place with your vehicle. If this is the damage/mess I can see, I’m afraid of what else is wrong that I can’t. Is zero stars an option?