Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Orland Hills, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Orland Park West 159th Street location today.
Location
Hours
Reviews
4.0
426 reviews
5 stars
278
4 stars
43
3 stars
20
2 stars
12
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the staff for being friendly and helpful, while others report rude and unprofessional behavior.
Efficiency
Several customers experienced long wait times and delays during the rental process, leading to frustration and missed appointments.
Vehicle Condition
There are complaints about the condition of the vehicles, including issues with cleanliness and maintenance, which negatively impacted customer experiences.
Reservation Issues
Multiple reviews highlight problems with reservations, including unavailability of reserved vehicles and lack of communication regarding changes.
- TStony simkusDec 29, 20255.0Good People
- ASAhmad ShalabiDec 24, 20251.0Customer service, horrible the guy, the one who wear the glasses I don’t know what’s his name. He’s really rude with Customer very horrible with Customer
- BJBaby JayDec 9, 20255.0Swift and easy process to reserve the vehicle and even easier to return, satisfied 😁
- AAAkram AhmedNov 18, 20251.0I was given two options for a rental while my car was being repaired: Hertz or Enterprise. I chose Enterprise because it was closer. I scheduled a 2:30 p.m. pickup, which I confirmed the day prior, but the representative didn’t arrive until 3:10 p.m. On the way to the rental office, I let him know my son had an appointment at 3:45 and asked if we could expedite the process. He assured me it wouldn’t be a problem. We completed the paperwork fairly quickly, and he told me he would bring the vehicle around in 2–3 minutes. Instead, it took about 20 minutes. The constant delays forced me to miss an extremely important appointment for my son. While I was waiting, another customer returned immediately after leaving the lot because her rearview mirror fell off as she adjusted it. She needed a larger vehicle to deliver food for 100 people, but the employee told her none were available and that he would have to drive to another location to get one. At this point, one employee had left to get her a car, another was tied up trying to finish my rental, and the office was left completely unstaffed as more customers continued to arrive. Customer service should be proactive, not reactive. Being on time, properly staffed, and ensuring the vehicles are in acceptable condition are basic expectations. Unfortunately, none of that happened here. Based on this experience, I would advise others to proceed with caution. As far as I’m concerned, I will not be returning.
- MGM. G.Nov 16, 20255.0thanks so much. this is the 2nd time i rented and will be my go to spot to rent a car. they are fast , professional, and actually stayed after hours on sunday to make sure i got my car before they closed.
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Orland Hills offer?
Enterprise Rent-A-Car in Orland Hills offers car, van, and luxury car rentals, as well as airport pickup services with flexible rental options.
What are the operating hours for Enterprise Rent-A-Car at 9201 W 159th St?
The location is open from 8:00 AM to 6:00 PM Monday through Friday, and from 8:00 AM to 12:00 PM on Saturdays and Sundays.
How can I reserve a rental car at Enterprise Rent-A-Car in Orland Hills?
You can reserve a rental car online via their reservation URL at enterprise.com or by calling their local phone number +1 708-873-5070.
What payment methods are accepted at Enterprise Rent-A-Car in Orland Hills?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, they offer great weekend rates and special discounts which can be found on their website.
Is Enterprise Rent-A-Car in Orland Hills owned by a woman or does it provide military discounts?
Yes, this location is woman-owned and also offers discounts for active military personnel.
What are some nearby places to Enterprise Rent-A-Car in Orland Hills that customers might visit?
Nearby places include Sam's Triple Crown sports bar, Chicken-N-Spice Orland restaurant, and Kumon Math & Reading Center of Orland Park - South.
How can visiting Sam's Triple Crown enhance a customer’s experience while renting from Enterprise?
Customers can enjoy sports bar amenities such as food and drinks before or after picking up their rental car at Enterprise nearby.
Are there convenient dining options near Enterprise Rent-A-Car in Orland Hills?
Yes, Chicken-N-Spice Orland and Baskin-Robbins are nearby eateries offering a variety of menu choices.
Where can customers go for educational services near Enterprise Rent-A-Car in Orland Hills?
Kumon Math & Reading Center and Eye Level Orland Park are nearby tutoring and education centers for customers who might need their services.