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Car Rental AgencyVan Rental
Need a rental car in Orland Hills, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Orland Park West 159th Street location today.
Location
Hours
Reviews
4.0
419 reviews
5 stars
273
4 stars
43
3 stars
20
2 stars
12
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the staff for being friendly and helpful, several reviews highlighted instances of rudeness and unprofessional behavior.
Efficiency
Customers frequently mentioned long wait times for service, both for picking up rentals and during phone calls, indicating a need for improved efficiency.
Vehicle Quality
There were complaints about the condition of vehicles, including cleanliness and mechanical issues, alongside positive remarks about newer models.
Reservation Issues
Several customers expressed frustration over reservation mishaps, including unavailability of reserved vehicles and lack of communication regarding changes.
Overall Experience
While many customers reported positive experiences and expressed a willingness to return, there were significant negative experiences that impacted overall satisfaction.
- AAAkram Ahmed6 days ago1.0I was given two options for a rental while my car was being repaired: Hertz or Enterprise. I chose Enterprise because it was closer. I scheduled a 2:30 p.m. pickup, which I confirmed the day prior, but the representative didn’t arrive until 3:10 p.m. On the way to the rental office, I let him know my son had an appointment at 3:45 and asked if we could expedite the process. He assured me it wouldn’t be a problem. We completed the paperwork fairly quickly, and he told me he would bring the vehicle around in 2–3 minutes. Instead, it took about 20 minutes. The constant delays forced me to miss an extremely important appointment for my son. While I was waiting, another customer returned immediately after leaving the lot because her rearview mirror fell off as she adjusted it. She needed a larger vehicle to deliver food for 100 people, but the employee told her none were available and that he would have to drive to another location to get one. At this point, one employee had left to get her a car, another was tied up trying to finish my rental, and the office was left completely unstaffed as more customers continued to arrive. Customer service should be proactive, not reactive. Being on time, properly staffed, and ensuring the vehicles are in acceptable condition are basic expectations. Unfortunately, none of that happened here. Based on this experience, I would advise others to proceed with caution. As far as I’m concerned, I will not be returning.
- MGM. G.Nov 16, 20255.0thanks so much. this is the 2nd time i rented and will be my go to spot to rent a car. they are fast , professional, and actually stayed after hours on sunday to make sure i got my car before they closed.
- GJGary Burton jrNov 10, 20255.0Top notch!
- TRTeri RadtkeSep 8, 20255.0The associates were GREAT. They were attentive, friendly and kind. We will definitely be back!!
- KKKevin KushAug 22, 20251.0Terrible experience with disorganized and unprofessional staff. Despite intentionally prepaying (at a premium price), checking in online, and providing all information upfront with a rental start time slightly earlier than I needed to ensure a smooth process, I did not even receive a vehicle until >1.5 hours after my rental start time. All while mentioning that I was going to be late for a meeting, had done a pre-check online, and would take whatever vehicle even if a lower classification to get out of the door ASAP.
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Orland Hills offer?
Enterprise Rent-A-Car in Orland Hills offers car, van, and luxury car rentals, as well as airport pickup services with flexible rental options.
What are the operating hours for Enterprise Rent-A-Car at 9201 W 159th St?
The location is open from 8:00 AM to 6:00 PM Monday through Friday, and from 8:00 AM to 12:00 PM on Saturdays and Sundays.
How can I reserve a rental car at Enterprise Rent-A-Car in Orland Hills?
You can reserve a rental car online via their reservation URL at enterprise.com or by calling their local phone number +1 708-873-5070.
What payment methods are accepted at Enterprise Rent-A-Car in Orland Hills?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, they offer great weekend rates and special discounts which can be found on their website.
Is Enterprise Rent-A-Car in Orland Hills owned by a woman or does it provide military discounts?
Yes, this location is woman-owned and also offers discounts for active military personnel.
What are some nearby places to Enterprise Rent-A-Car in Orland Hills that customers might visit?
Nearby places include Sam's Triple Crown sports bar, Chicken-N-Spice Orland restaurant, and Kumon Math & Reading Center of Orland Park - South.
How can visiting Sam's Triple Crown enhance a customer’s experience while renting from Enterprise?
Customers can enjoy sports bar amenities such as food and drinks before or after picking up their rental car at Enterprise nearby.
Are there convenient dining options near Enterprise Rent-A-Car in Orland Hills?
Yes, Chicken-N-Spice Orland and Baskin-Robbins are nearby eateries offering a variety of menu choices.
Where can customers go for educational services near Enterprise Rent-A-Car in Orland Hills?
Kumon Math & Reading Center and Eye Level Orland Park are nearby tutoring and education centers for customers who might need their services.