The Autobarn Volvo Cars Oak Park

Reviews

• BS

  B. Schubert

  3 days ago
  5.0
  Excellent experience. I didn’t want to buy a new car but I was forced to after someone ran a stop sign and totaled mine. I came to Oak Park Volvo knowing that I wanted something electric. Patty Villa was the salesperson who helped me and I have to say - it was a very smooth and stress free buying process. I test drove two cars, told her my max OTD price, and they worked with me to get me what I wanted. I ended up with a 2023 XC40 recharge. Very happy with this buying experience.
• CM

  Cate Maidlow

  Apr 4, 2026
  5.0
  Jonas is a great salesperson! He made this process easy, and we never felt pressured. We shopped around a lot and the test driving experience was one of the best because he explained everything about the car so well. I understood the features when I left after the first visit. We recommend Jonas and will be back for future purchases.
• SD

  Sandra Dean

  Mar 20, 2026
  1.0
  My husband and son went to this dealership in October to buy a Volvo. They made it very clear that working air conditioning was extremely important because my husband spends hours in the car. The AC was turned on, and they were led to believe it was working. Since it was cold outside at the time, there was really no way for them to know it was not actually cooling properly. About two weeks ago, once the weather got warmer, my husband realized the AC was not working at all. On March 18, he took the car back and was told the condenser needs to be replaced and that the repair would cost around $2,500. After all of that, the dealership said the best they could do was offer a $400 credit. In our opinion, this should have been repaired at no charge. We made it clear from the beginning how important working AC was, and this was not something that should have become our expense so soon after buying the car. They are a dealership, so it likely would have cost them far less to fix than what they expected us to pay, and it would have been the right thing to do for someone who had already spent thousands of dollars there. What makes this even worse is that we traded in our Toyota Avalon because the AC in that car was not working, only to end up with another car that has the same problem. That is honestly unbelievable. What really made this whole situation worse was what happened after my husband posted his negative review. Suddenly, the dealership was willing to offer more help, but only if he removed the review. First, they said they would bring the repair cost down to $1,500 if the review was taken down. Then they came back again and said $1,000 would be their final offer, still only if the review was removed. We said no both times. At that point, it did not feel like they were truly trying to make things right. It felt like they were more worried about getting rid of the bad review than actually being fair about the problem. If they really cared about customer service and standing behind what they sell, they should have fixed this at no charge from the beginning instead of making offers only when a negative review was posted. This whole experience has been frustrating, disappointing, and expensive. We trusted what they told my husband and son at the time of the sale, and now we are left dealing with a major repair that should never have become our problem this soon after buying the car. Buyers should be very careful here, or better yet, save yourself the stress and go to a different dealer. Make sure everything is fully checked, tested in real conditions, and put in writing. I am posting this so other people know exactly what our experience was. Be cautious with this dealership. In our experience, they were not trustworthy. Please consider yourself warned. I would not want what happened to us to happen to anyone else.
• NA

  Nubia Alvarez

  Mar 19, 2026
  5.0
  had an excellent experience working with Brandon and Joahan. From the moment I walked in, I felt a welcoming and positive atmosphere that made the entire process smooth and comfortable. Both of them demonstrated a high level of professionalism, knowledge, and genuine care in providing great service. They took the time to understand my needs and ensured everything was handled efficiently. This is my third time working with them, and each experience has been just as outstanding as the last. I truly appreciate their consistency and dedication. I will definitely be recommending Brandon and Joahan to my friends and family. Thank you both for your exceptional service!
• SR

  Sydni Ray

  Mar 19, 2026
  5.0
  I had an absolutely outstanding experience purchasing my vehicle herewith Brandon Rowe. From start to finish, the entire process was smooth, transparent, and stress-free. Brandon went above and beyond to make sure I felt comfortable and informed every step of the way. Brandon was incredibly knowledgeable, patient, and genuinely focused on helping me find the right car—not just making a sale. He took the time to answer all of my questions, walk me through my options, and made sure I was confident in my decision. I couldn’t be happier with my new vehicle and the overall experience. I highly recommend Brandon to anyone looking for a hassle-free and enjoyable car buying experience. I will definitely be returning in the future!

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