The Autobarn Volvo Cars Oak Park

Reviews

• SD

  Sandra Dean

  5 days ago
  1.0
  My husband and son went to this dealership in October to buy a Volvo. They made it very clear that working air conditioning was extremely important because my husband spends hours in the car. The AC was turned on, and they were led to believe it was working. Since it was cold outside at the time, there was really no way for them to know it was not actually cooling properly. About two weeks ago, once the weather got warmer, my husband realized the AC was not working at all. On March 18, he took the car back and was told the condenser needs to be replaced and that the repair would cost around $2,500. After all of that, the dealership said the best they could do was offer a $400 credit. In our opinion, this should have been repaired at no charge. We made it clear from the beginning how important working AC was, and this was not something that should have become our expense so soon after buying the car. They are a dealership, so it likely would have cost them far less to fix than what they expected us to pay, and it would have been the right thing to do for someone who had already spent thousands of dollars there. What makes this even worse is that we traded in our Toyota Avalon because the AC in that car was not working, only to end up with another car that has the same problem. That is honestly unbelievable. What really made this whole situation worse was what happened after my husband posted his negative review. Suddenly, the dealership was willing to offer more help, but only if he removed the review. First, they said they would bring the repair cost down to $1,500 if the review was taken down. Then they came back again and said $1,000 would be their final offer, still only if the review was removed. We said no both times. At that point, it did not feel like they were truly trying to make things right. It felt like they were more worried about getting rid of the bad review than actually being fair about the problem. If they really cared about customer service and standing behind what they sell, they should have fixed this at no charge from the beginning instead of making offers only when a negative review was posted. This whole experience has been frustrating, disappointing, and expensive. We trusted what they told my husband and son at the time of the sale, and now we are left dealing with a major repair that should never have become our problem this soon after buying the car. Buyers should be very careful here, or better yet, save yourself the stress and go to a different dealer. Make sure everything is fully checked, tested in real conditions, and put in writing. I am posting this so other people know exactly what our experience was. Be cautious with this dealership. In our experience, they were not trustworthy. Please consider yourself warned. I would not want what happened to us to happen to anyone else.
• NA

  Nubia Alvarez

  6 days ago
  5.0
  had an excellent experience working with Brandon and Joahan. From the moment I walked in, I felt a welcoming and positive atmosphere that made the entire process smooth and comfortable. Both of them demonstrated a high level of professionalism, knowledge, and genuine care in providing great service. They took the time to understand my needs and ensured everything was handled efficiently. This is my third time working with them, and each experience has been just as outstanding as the last. I truly appreciate their consistency and dedication. I will definitely be recommending Brandon and Joahan to my friends and family. Thank you both for your exceptional service!
• SR

  Sydni Ray

  6 days ago
  5.0
  I had an absolutely outstanding experience purchasing my vehicle herewith Brandon Rowe. From start to finish, the entire process was smooth, transparent, and stress-free. Brandon went above and beyond to make sure I felt comfortable and informed every step of the way. Brandon was incredibly knowledgeable, patient, and genuinely focused on helping me find the right car—not just making a sale. He took the time to answer all of my questions, walk me through my options, and made sure I was confident in my decision. I couldn’t be happier with my new vehicle and the overall experience. I highly recommend Brandon to anyone looking for a hassle-free and enjoyable car buying experience. I will definitely be returning in the future!
• LC

  Lindsey Chase

  Mar 13, 2026
  5.0
  I had a great experience with my used car purchase! I called ahead to make an appointment and when I arrived, Jay had the car ready to test drive. He answered all my questions and there was no pressure at all - unlike other experiences that I've had where the sales team pressures you to make a purchase right then and there. When I decided to move forward with the purchase, Jay was out of town so Rodney helped me with the paperwork and the trade-in. I can't say enough good things about this man - kind, knowledgeable, thorough, just wonderful. The whole vibe of the dealership is chill, helpful and very professional. All class from start to finish!
• OS

  Oleg Siegel

  Mar 12, 2026
  1.0
  I want to warn future customers when buying a car from this dealer. Be careful when buying, because what you see is what you get. They will not tell you anything about any problems. My son and I bought a new car from a demonstration. The price suited us, because of this they were a little cheaper. At first we were told that there was a buyer for this car, but if we pay more, they would sell it to us. The car was shown when it was already dark and it was dirty. But we saw two scratches on the rear bumper, which no one mentioned. They said that they would fix it in a few days. Since my son is a mechanic, we evaluated them and agreed. We returned on the appointed day, the car was still dirty, the bumper was made, but installed so that a bubble appeared on it. We wiped the car in those places that interested us, and saw many small scratches. We were offered to do the bumper the next day and return $300 so we could polish the car. When we got home we looked at the bottom of the bumper and saw two broken latches in the middle and a small part missing. We agreed just to get this epic over with, and we knew my son could do it. If you want to test your abilities and patience, you can try.

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