Enterprise Rent-A-Car

4.1
701 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Oak Park, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Oak Park location today.

Location

Enterprise Rent-A-Car
25 Chicago Ave, Oak Park, IL
60302, United States

Hours

Reviews

4.1
701 reviews
5 stars
442
4 stars
103
3 stars
41
2 stars
31
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their professionalism, friendliness, and helpfulness, with specific mentions of employees like Adrian and Marquis.

Rental Process

The rental process was generally described as easy and efficient, although some customers experienced issues with vehicle availability and communication.

Vehicle Condition

While many customers received clean and well-maintained vehicles, there were complaints about receiving dirty cars and incorrect vehicle sizes.

Communication Issues

Several reviews highlighted problems with phone communication, including difficulty reaching the location and unreturned calls.

Overall Satisfaction

Despite some negative experiences, many customers expressed overall satisfaction with their rentals and indicated they would return to this location.
  • KW
    Kara Washington
    6 days ago
    5.0
    Great service when I picked up the car. And very easy service given when I returned the car. Thank you enterprise
  • DP
    Dan Phelan
    Nov 5, 2025
    3.0
    If you don’t enjoy waiting 20+ minutes just to return your rental car, you may want to consider another option. Customer service is seriously lacking, you may want to consider other options. Understaffed, and no separate process for returning a car renal at this location. later the same day ……Manager did give me a call (which was appreciated), held a worthwhile discussion on how to improve and expedite the car return process in smaller-suburban and off airport locations. Updating my rating as the callback was apprecuated
  • EW
    Erica Walker
    Nov 3, 2025
    5.0
    Rental process was easy and the price was affordable
  • EF
    Eric Fredericks
    Nov 2, 2025
    5.0
    This location shows great levels of professionalism and the cars are clean. Great job over there!
  • NL
    Nick Lauer
    Oct 11, 2025
    1.0
    Take a reservation and then don’t have a car for you. Then they won’t assist you at all to find another car from a different location. Didn’t provide a courtesy call to let me know they wouldn’t have a car for 4 hours after my reservation. So they allowed me to waste $100 ubering back and fourth for no car. Great customer service 👏

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Oak Park offer?

Enterprise Rent-A-Car in Oak Park offers a wide range of vehicles including cars, vans, luxury cars, and flexible rental options with airport pick-up service.

What are the operating hours of Enterprise Rent-A-Car in Oak Park?

They are open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 2:00 PM.