Kelly Nissan, Inc.

Reviews

• AR

  Asia Reed

  Feb 26, 2026
  5.0
  I am soooooo happy I chose to go to Kelly Nissan for my vehicle ! I dove off the lit in my DREAM truck I was supposed to be assisted by Andy , unfortunately he was busy when I arrived . So Jared helped me out ! And I am absolutely grateful to have met him! He was such a great help explained everything to me clearly and I was able to drive off the lot in my DREAM truck!! 101/ HIGLY RECOMMENDED
• ER

  Echo Rad

  Feb 20, 2026
  5.0
  Just concluded an excellent experience at Kelly Nissan. Very promptly responsive to email inquir. In a transparent way, offered fair and competitive pricing. It was a pleasure working with Trevor kelly.
• MM

  Melissa Miranda

  Feb 9, 2026
  5.0
  I was extremely nervous about the whole car buying experience. Eric was very patient with me, provided guidance on models & provided excellent customer service with every step. The entire team at Kelly Nissan ensured my transaction was easy, stress free & fast! Wide inventory, great customer service with a smile! I would highly recommend Eric & Kelly Nissan! Thank you for making my car buying experience an excellent one! Thank you!
• GB

  George Bush

  Feb 2, 2026
  1.0
  This Nissan dealer will not give you an honest internet quote. I phoned to get the out the door price and said I come to the showroom that afternoon with a cashier's check to purchase the vehicle ; I was emailed an out the door price; no conditions were placed on the price so I went to the bank and got a check. After being in the sales department for an hour I was informed that I didn't qualify for the reduced out the door price but if I would agree to $5000 extra we could have a deal. When I asked what they happened to the out the door price they said I should have known it was conditional on being a recent college grad, a recent United States armed service person, be related to a Nissan employee who could give me a special code and another special condition. So actually they just want to get you into the showroom and convince me that a much higher price is justified. I have purchased 4 vehicles with an eprice, 2 from Honda, one from Hyundai and 1 from Chevy with honest on line quotes. This dealership has lost my business forever and also my 8 adult children. Tomorrow I must go back to my bank to return a $17,000 cashier's check made out to Kelly. I thought these deceptive methods were over, but they aren't.
• GC

  Gabriela Castellanos

  Jan 30, 2026
  1.0
  This location has the worst customer service. My family has three vehicles from this dealership, and every single time we come in for warranty-related service, the woman at the repair reception desk is rude and unwelcoming. She consistently has an attitude and makes the experience uncomfortable. Last year, I got a nail in my tire. The employee assisting me said I had to pay for a new tire, even though this issue was covered under my warranty. I had to argue and demand that they review the benefits I am actively paying for. It took three hours before they finally agreed to replace the tire. To make matters worse, they then told me I would need to leave my car overnight. I refused — I was not going to pay for an Uber home. I stayed there from 9 a.m. to 5 p.m., a full workday, just to get something done that should have been simple and covered. Overall, the experience was extremely disappointing and frustrating. I now take my vehicles to Nissan at 1600 W North Ave, Melrose Park, IL 60160, where the difference is night and day. They treat me like a princess — free coffee, a kids’ area, clean bathrooms, and respectful service. That’s how customers should be treated.

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