There’s more to our dealership than having a reliably well-stocked inventory comprised of pre-owned and new Nissan models to appease every shopper in the Chicago area. With a hard working finance team, a state-of-the-art service facility staffed with engineers and mechanics, and the necessary parts to improve all vehicles, we are much more than just another Nissan dealership. We are a service facility dedicated to our valued customers, and together, we are consistently working toward the same goal—customer satisfaction. We look forward to serving you!
Overall, customers praised the friendly and professional service from staff, with many highlighting specific employees for their exceptional support.
Sales Experience
While many customers had positive experiences with sales representatives, there were notable complaints about misleading pricing and bait-and-switch tactics.
Service Department
The service department received mixed reviews; while some praised the efficiency and thoroughness, others reported issues with communication and service quality.
Transparency Issues
Several customers expressed frustration over unexpected price increases and lack of clarity regarding vehicle pricing and service costs.
AR
Asia Reed
Feb 26, 2026
5.0
I am soooooo happy I chose to go to Kelly Nissan for my vehicle ! I dove off the lit in my DREAM
truck I was supposed to be assisted by Andy , unfortunately he was busy when I arrived . So
Jared helped me out ! And I am absolutely grateful to have met him! He was such a great help explained everything to me clearly and I was able to drive off the lot in my DREAM truck!! 101/ HIGLY RECOMMENDED
ER
Echo Rad
Feb 20, 2026
5.0
Just concluded an excellent experience at Kelly Nissan. Very promptly responsive to email inquir. In a transparent way, offered fair and competitive pricing. It was a pleasure working with Trevor kelly.
MM
Melissa Miranda
Feb 9, 2026
5.0
I was extremely nervous about the whole car buying experience. Eric was very patient with me, provided guidance on models & provided excellent customer service with every step. The entire team at Kelly Nissan ensured my transaction was easy, stress free & fast! Wide inventory, great customer service with a smile! I would highly recommend Eric & Kelly Nissan! Thank you for making my car buying experience an excellent one! Thank you!
GB
George Bush
Feb 2, 2026
1.0
This Nissan dealer will not give you an honest internet quote.
I phoned to get the out the door price and said I come to the showroom that afternoon with a cashier's check to purchase the vehicle ; I was emailed an out the door price; no conditions were placed on the price so I went to the bank and got a check. After being in the sales department for an hour I was informed that I didn't qualify for the reduced out the door price but if I would agree to $5000 extra we could have a deal. When I asked what they happened to the out the door price they said I should have known it was conditional on being a recent college grad, a recent United States armed service person, be related to a Nissan employee who could give me a special code and another special condition. So actually they just want to get you into the showroom and convince me that a much higher price is justified.
I have purchased 4 vehicles with an eprice, 2 from Honda, one from Hyundai and 1 from Chevy with honest on line quotes. This dealership has lost my business forever and also my 8 adult children. Tomorrow I must go back to my bank to return a $17,000 cashier's check made out to Kelly. I thought these deceptive methods were over, but they aren't.
GC
Gabriela Castellanos
Jan 30, 2026
1.0
This location has the worst customer service. My family has three vehicles from this dealership, and every single time we come in for warranty-related service, the woman at the repair reception desk is rude and unwelcoming. She consistently has an attitude and makes the experience uncomfortable.
Last year, I got a nail in my tire. The employee assisting me said I had to pay for a new tire, even though this issue was covered under my warranty. I had to argue and demand that they review the benefits I am actively paying for. It took three hours before they finally agreed to replace the tire.
To make matters worse, they then told me I would need to leave my car overnight. I refused — I was not going to pay for an Uber home. I stayed there from 9 a.m. to 5 p.m., a full workday, just to get something done that should have been simple and covered.
Overall, the experience was extremely disappointing and frustrating.
I now take my vehicles to Nissan at 1600 W North Ave, Melrose Park, IL 60160, where the difference is night and day. They treat me like a princess — free coffee, a kids’ area, clean bathrooms, and respectful service. That’s how customers should be treated.
Frequently Asked Questions About Kelly Nissan, Inc.
What are the operating hours of Kelly Nissan, Inc.?
Kelly Nissan, Inc. is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
Where is Kelly Nissan, Inc. located?
Kelly Nissan, Inc. is located at 4300 West 95th Street, Oak Lawn, IL 60453, United States.
What types of services does Kelly Nissan, Inc. offer?
Kelly Nissan, Inc. offers services including new and used car sales, car leasing, car rental, auto accessories, and tire services.
Where can I find special offers on new Nissan cars at Kelly Nissan?
You can find special offers on new Nissan cars at Kelly Nissan on their website at https://www.kellynissan.com/new-vehicles/new-vehicle-specials.
How can I contact Kelly Nissan, Inc. by phone?
You can contact Kelly Nissan, Inc. by calling +1 708-499-1000.
Does Kelly Nissan, Inc. have a presence on social media?
Yes, Kelly Nissan, Inc. is on Facebook at facebook.com/kellynissan and on Instagram and Twitter under the handle 'kellynissan'.
How can I reach Kelly Nissan, Inc. online?
You can visit Kelly Nissan's website at https://www.kellynissan.com/ for information and services.
What well-known car dealerships are located near Kelly Nissan, Inc.?
Nearby major car dealerships include Jerome Brown and Oak Lawn Toyota, which can be useful for customers considering multiple car brands or services.
Are there medical facilities near Kelly Nissan, Inc. in case of emergencies or health needs?
Several medical professionals and centers like Lawn Medical Center, Dr. Mary Ellen Moore D.O., and Health and Happiness dental office are nearby for health and medical needs.
What community services are available near Kelly Nissan, Inc. for mental health and counseling?
Nearby services include Solley's Place and ODA Solutions, which provide counseling, mental health, and addiction treatment support.
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