Valvoline Instant Oil Change

4.4
564 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in O Fallon.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
100 West Highway 50, O Fallon, IL
62269, United States

Hours

Reviews

4.4
564 reviews
5 stars
418
4 stars
71
3 stars
14
2 stars
12
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of exceptional service from team members like Talia and Jordan.

Efficiency

While some customers experienced long wait times, many others highlighted quick service and efficient handling of oil changes, often being in and out in a timely manner.

Quality of Work

There were mixed reviews regarding the quality of service, with some customers reporting issues like improper oil changes or incomplete inspections, while others noted thoroughness and attention to detail.

Management

Several reviews commended the leadership and professionalism of managers like Talia and Bethany, indicating strong team management and customer care.

Overall Experience

The overall sentiment was positive, with many customers expressing loyalty and satisfaction with their experiences, despite some isolated negative incidents.
  • PP
    Pepper Pontious
    Nov 9, 2025
    1.0
    $147 for a standard oil change after waiting 90 minutes to get into a bay. 0/10 do not recommend. 😮‍💨
  • NW
    Nadia Ware
    Oct 22, 2025
    5.0
    I consistently receive outstanding service at this Valvoline location. The staff is always professional, courteous, and efficient. Today’s visit truly stood out. I arrived early, and the entire crew provided exceptional customer service from the moment I pulled in. They greeted me warmly, worked efficiently, and wished me a great day as I left. Their professionalism and positive attitude make every visit a great experience. Highly recommend this team.
  • JB
    Jim Billingsley
    Oct 10, 2025
    5.0
    Store manager Talia and her team were working a very high volume flow of vehicles through their two bays when I showed up with no appointment. Each bay had 3 or 4 vehicles awaiting servicing. Despite this heavy workload this team of professionals expertly accomplished their tasks safely and efficiently. As soon as I arrived Talia cane to my car and welcomed me to her store. She then began working by scanning my car’s barcode and doing initial checks of all my exterior lights. Very soon it was my turn in the maintenance bay for my servicing. Dennis and Terran worked diligently to do their checks and servicing. I knew before I arrived I wanted an oil change and a transmission fluid change. I have brought my 2000 Ranger to this store before for these services and knew I was in good hands. Talia offered me a fuel system service which I also accepted, but due to the location of the fitting or the fitting was different on my car we couldn’t get the fuel system service. I did buy the fuel additive for the tank. My car’s transmission is sealed so couldn’t do that either. All said, Talia shows tremendous leadership skills and deserves promotions well above her current assistant manager position. She cares and has vast knowledge of all the aspects of vehicle maintenance and customer service. Very few places I’ve shopped have the caliber of all the people I saw at this store location. Thank you, thank you, thank you!
  • VB
    Victor and Miriam Brun
    Oct 9, 2025
    5.0
    I’m a loyal, steady customer. Great service!
  • TD
    Tara Dueker
    Oct 1, 2025
    5.0
    Always fast and ALWAYS friendly. Customer service at its finest!! I even have a new car and i could get free oil changes at the dealership but I still come to Valvoline.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change offer?

Valvoline Instant Oil Change provides quick, stay-in-your-car oil changes along with a wide range of preventive vehicle maintenance solutions for all types of vehicles.

Where is Valvoline Instant Oil Change located?

It is located at 100 West Highway 50, O'Fallon, IL 62269, United States.