Land Rover Northfield

Reviews

• SG

  Stephanie G

  2 days ago
  5.0
  We had a great experience from start to finish working with Mike Adamczyk to get our new car. His attention to detail, communication and thoroughness was much appreciated throughout the entire process.
• JW

  James White

  Dec 30, 2025
  5.0
  Tommy is the best in service! Always on top of things and has a wonderful attitude. Appreciate what he does for us.
• NF

  Neal Feld

  Dec 18, 2025
  5.0
  I want to thank Ken for taking care of me and explaining in detail the repairs that needed to be done and even replacing the battery for free when he notice it was only 2 years ago and still under warranty. Much appreciated for your service and being courteous and honest with your customers.
• LG

  Luis Gonzalez

  Dec 15, 2025
  1.0
  I bought my slightly used Land Rover Defender from here. Unfortunately my experience was not good at all. They wanted to sell me the car at first with really worn tires.After going back and forth they finally agreed. A few weeks later I noticed the spare tire had no air, I checked it out at a tire shop , they said the tire was not repairable and that I needed a new tire.As im driving to check that out my check engine light turns on, I call them up to let them know and there answer was we can't do anything about it. They sold me the car with there grade A full inspection and can't give me a tire for my spare tire that I never even used. Horrible service here, I will never buy or recommend with them
• LB

  Lena Bykhovsky

  Dec 10, 2025
  1.0
  If you’re considering servicing your car here, prepare to pay in time, frustration, and a migraine. This entire experience was a masterclass in incompetence and total disregard for the customer’s time. And let’s be clear: this is a luxury dealership. I purchased my brand-new 2024 Range Rover here almost two years ago. This is a dealership that sells six-figure vehicles and this is the level of “service” their customers get: I had a scheduled appointment at 10am on a Friday- confirmed by their own text message. I showed up, explained that both of my back tires kept losing air and that my engine coolant was low. Instead of checking my car, they made me sit in my car for 10 minutes, only to come back and inform me that they “can NOT look at it today” because they were backed up from a gas leak the day before and had “no available lifts.” So why confirm my appointment? Why let me take off work, cancel meetings, and drive there if they already knew they couldn’t take customers? No explanation. Just a shrug and an option to reschedule or leave my car over the weekend till sometime next week with no loaner, of course. The woman helping me grew increasingly snappy as I was asking her why they sent me a text with an appointment confirmation if they couldn’t take me. Thn she snapped, “It’s not my fault.” I asked for a manager; the general service manager, Brandon, came out and somehow managed to be even more annoyed with me, as if I was wasting his morning by showing up for a scheduled appointment. Finally, he agreed to add coolant and put air in the tires exactly what I had already been doing myself for two weeks while waiting for this appointment. Predictably, by the end of the day both tires were low again, and I spent the entire week refilling them until the next rescheduled appointment. Fast-forward to appointment #2. I was told replacing two tires would take “1–1.5 hours, shouldn’t take long.” Two hours later, the same woman finally comes to tell me they JUST finished “inspecting” my car and that two tires one of which was never losing air needed to be replaced because they were “worn.” And naturally, the tire insurance I paid for “doesn’t cover wear and tear.” I reminded her again that the back tire had to have a nail in it because it kept deflating. She walked away, then came back 30 minutes later with: “Yes, you’re right they did find a nail.” But Insurance still wouldn’t cover it because the tire was older. I literally spent 2.5 hours sitting in their lobby just for them to check what was wrong with my tires. Not fix — just check. Completely unacceptable. I declined the tire replacement and asked them to simply put a plug in the tire with the nail in it. My 9am appointment turned into me leaving at 1pm. A tire issue is one of the simplest problems to diagnose and solve, it should not take two appointments and two hours just to confirm there’s a nail. If you tell a customer it will be an hour to an hour and a half, then respect their time, especially when they agree to wait in the lobby. There is a big difference between a 1-1.5 hour wait and a 4-hour ordeal. And if you have customers with scheduled appointments and you’re unable to provide any service, don’t send a confirmation the day before call or text to reschedule. Value our time. We paid six figures for this car; basic respect for our time and competent service are the least you can offer. Land Rover Northfield, do better.

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