Land Rover Northfield

Reviews

• TM

  Tom McCarey

  6 days ago
  5.0
  Top notch staff and service. This is the place to go. From start to finish these guys are the role models for the industry. Thanks Tommy and the rest of the team.
• TF

  Tito Flores

  Feb 23, 2026
  5.0
  I had a great experience buying my new Land River in Northfield. The salesman Robert was so professional and made the entire experience so smooth and quick. The rest of the staff were all so helpful and made everything so easy. I would differently but again from Northfield Land Rover.
• IF

  Iris C. Flores

  Feb 20, 2026
  5.0
  Ironically we started out at Fields Lexus in Glenview. My husband and I were blown away that after touring the showroom floor not one of the many men sitting at their desk acknowledged us or offered us help. Not even eye contact. We hate to speculate as to why we were ignored. We immediately decided to shift gears and take our business elsewhere. We struggle with dealerships because they are often less than genuine but we unfortunately bought a vehicle at a dealership that ended up needing service at the Northfield Jaguar location. Kristy was awesome from the start, Carolyn was so approachable and such a big help. A chance meeting with Robert on the showroom floor turned into an unexpected purchase. We had to come in multiple times for service and EVERYTIME Robert would come over with the sweetest disposition and after a few visits quickly felt like an old friend and we’d often look for him. We had plans to purchase another car in a few months but things changed when we found the car my husband wanted for a while. We’ve never had such a smooth transition. No games, no headaches, no pressure and no dealership trauma. Paige (so sweet) came over and worked her magic and we were out in no time. Although we have had to go back more times than we would have liked (for car from other dealership) I can honestly say the manager Brandon expeditiously made everything right. I think this will be the only place we purchase cars from in the future. Nothing like dealing with a business that truly represents treating people decent, kind and with respect. Most Appreciative, “Thank you”.
• NA

  Nataly Alexanina

  Feb 10, 2026
  1.0
  I purchased a Range Rover Autobiography (over $200,000) and was initially very happy with the car. Unfortunately, I have been extremely disappointed with the dealer service, which has been not just poor, but unacceptable. Today was shocking. I spoke with the general manager, Brandon, after bringing my car in for tire change, alignment, and a detail car wash. During our conversation, the general manager said to me: “You were unhappy with the car wash last time — so why did you bring the car in again?” I explained that I assumed the service might have been improved, especially since the car wash is not free. Last time, the trunk was not cleaned properly. I gave the dealership another chance. When I picked up the car and pointed out that under the seats had not been cleaned, the general manager responded: “Even Lamborghini doesn’t have good car washes — what do you expect from us?” There was no apology, no accountability, nothing. His facial expression said it all. If this is how the general manager speaks to customers, it says a lot about the overall level of service at this location. After this experience, I will think ten times before deciding whether I want to own such an expensive vehicle with this level of service support. I do not recommend this location. Unfortunately, this is not the first negative experience here.
• BJ

  B James

  Feb 9, 2026
  5.0
  Tommy was very professional, attentive to me and patient with my questions, he showed himself to be very knowledgeable in his career choice, kept me informed of each step and had me in and out, I didn’t feel like the repair price was outrageous, Ranger Rovers are very good automotive and in the 6 years I have driven RR I have only had to do yearly maintenance. I would definitely recommend Northfield Landrover dealership to my family, friends and associates, thank you.