Enterprise Rent-A-Car

4.2
387 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Northfield, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Glenview location today.

Location

Enterprise Rent-A-Car
2300 Waukegan Rd, Northfield, IL
60093, United States

Hours

Reviews

4.2
387 reviews
5 stars
273
4 stars
28
3 stars
17
2 stars
16
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, friendliness, and willingness to help, particularly highlighting individuals like Robbie and Daniel.

Efficiency

Several reviews noted quick check-in and check-out processes, although some customers experienced long wait times due to understaffing.

Vehicle Quality

Feedback was mixed regarding vehicle quality, with some customers reporting issues like outdated features or cleanliness, while others received newer models.

Reservation Issues

Multiple customers expressed frustration over reservation mishaps, including being given different vehicles than expected or having reservations not honored.
  • MK
    M K
    4 days ago
    5.0
    All the staff were super nice—friendly, professional, and helpful. Thumbs up! 👍
  • MT
    Maria L Therese
    Dec 6, 2025
    5.0
    The staff was exceptional. The car was nicely appointed . I would recommend renting from Enterprise in Northfield
  • SW
    S Williams
    Nov 5, 2025
    5.0
    Not every interaction has been perfect, but overall my experiences with Enterprise have always been marked by exceptional kindness, patience, and understanding from the staff – even in moments when they may have felt frustrated. Robbie demonstrated outstanding listening skills, and his clear, effective communication truly deserves recognition. I was especially grateful for Daniel’s willingness to check the vehicle for me – not just once, but twice – to help locate a misplaced item. I hope the team continues the tradition of excellence.
  • KS
    Keep Smiling
    Oct 25, 2025
    5.0
    Outstanding costumer service provided by assistant manager Robbie ,. He was so professional, friendly and knowledgeable! I would definitely recommend him to anyone who need a rental car
  • SA
    Sonic Affair
    Oct 21, 2025
    1.0
    This place is way too understaffed. Every time I’ve been there it seems as if there is a circus going on. People are waiting, literally almost 30-40 minutes to get their rental. And I’m not sure why they encourage you to do an online pre-registration, given they will ask you for that same information when you get there. Do Enterprise systems not have a way of storing the information? But the worst point of contention are the cars. They’re either old or simply don’t have basic necessities for 2025. Who rents out cars with no CarPlay? Or USBs which don’t work? Or windows that are not automatic? Or not upgrading you when you have status? The whole process is a mess. Done.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Northfield, IL?

Enterprise Rent-A-Car is located at 2300 Waukegan Rd, Northfield, IL 60093.

What are the operating hours of Enterprise Rent-A-Car in Northfield?

Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.