Business Details
About
Car Wash
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
3.8
511 reviews
5 stars
293
4 stars
53
3 stars
44
2 stars
32
1 star
89
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported dissatisfaction with the cleaning quality, stating that their cars were not cleaned thoroughly, with missed spots and poor attention to detail.
Customer Service
While some customers praised individual staff members for their friendliness and helpfulness, others reported poor management responses and a lack of accountability for damages.
Pricing Concerns
Numerous reviews mentioned that the prices were considered high relative to the quality of service received, with some feeling that they were overcharged for inadequate cleaning.
Inconsistent Experience
Customers experienced varying levels of service quality, with some receiving excellent detailing while others left with dirty interiors and exteriors.
Facility Issues
Several reviews noted issues with the facility, including a lack of free vacuum access and inadequate drying mechanisms, leading to wet cars after washes.
- BCBrian CameronNov 16, 20253.0The price keeps going up but the quality of the wash is the same or worse (and slower most days).
- DHDaniela HhhhNov 5, 20251.0Well this location went downhill. Today an employee jumped in front of my car and start knocking on my window. When I lowered it, the employee start asking me in a passive aggressive tone - are you happy with the service, because when people leave no tip they are not happy. You are happy, right? I found such an interaction pretty strange and really prefer to start washing my car somewhere else. The guy at the entrance of the car wash was good though but as always one person can ruin everything.
- ONOption NoptionNov 1, 20255.0Thanks!
- LMLaurie McDevittOct 2, 20252.0I just needed an exterior wash and a vacuum. The lowest cost, $28, Again, I clarified, basic exterior wash and vacuum. It was not a big job, single driver not a messy vehicle. So disappointed there isn’t a basic option. Wash and vacuum. I use to frequent often but won’t be back.
- TCTim ChickSep 27, 20251.0Definitely don't recommend. Our car looked terrible after paying $17 for a wash and wax. The sides were clean but front and rear of the car looked untouched.
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash offer at the Northbrook location?
Waterway Carwash in Northbrook provides full-service car wash, major brand gasoline, snacks, drinks, and convenience store merchandise for customer convenience and speed of service.
What are the operating hours of Waterway Carwash in Northbrook?
Waterway Carwash is open every day from 8:00 AM to 8:00 PM.
Where is Waterway Carwash located in Northbrook?
Waterway Carwash is located at 2300 Waukegan Rd, Northbrook, IL 60062, USA.
What payment options are accepted at Waterway Carwash?
Waterway Carwash accepts American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Is Waterway Carwash accessible for customers with disabilities?
Yes, Waterway Carwash has wheelchair-accessible entrances, parking, seating, and restrooms to accommodate customers with disabilities.
Does Waterway Carwash offer any membership or unlimited wash programs?
Yes, Waterway Carwash offers an Unlimited Car Wash program called the Clean Car Club to keep your vehicle looking bright on the road ahead.
What nearby gas stations can customers visit before or after their car wash?
Phillips 66 Gas is a nearby gas station and convenience store located near Waterway Carwash which customers can use for additional fuel or snacks.
Are there banking services near Waterway Carwash for customer convenience?
Yes, Chase bank and the LibertyX Bitcoin ATM are nearby financial services allowing you to conveniently handle banking or currency exchange before or after your visit.
What pet care services are available near Waterway Carwash?
PetPeople by Hollywood Feed and Hollywood Feed provide pet grooming and pet store services close to Waterway Carwash for your pet care needs.
What shopping or beauty options are close to Waterway Carwash in Northbrook?
Nearby shopping options include Ulta Beauty for cosmetics and hair supplies, DSW Designer Shoe Warehouse, and beauty services like Benefit Cosmetics BrowBar and Restore Hyper Wellness spa.