Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection StationMavis Discount Tire
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in New Lenox.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,280 reviews
5 stars
1,165
4 stars
33
3 stars13
2 stars10
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, particularly highlighting individuals like Ashton and Pete for their professionalism and attentiveness.
Efficiency
Many reviews noted the quick turnaround times for services, with several customers mentioning being in and out in under an hour.
Trustworthiness
Customers appreciated the honest communication regarding repairs and pricing, with many feeling they received fair treatment without unnecessary upselling.
Overall Experience
The majority of feedback reflected a high level of satisfaction with the service quality, leading to strong recommendations for the business.
- GCGreen Consulting2 days ago1.0FAIL - As a seasoned commercial driver with 45 years behind the wheel, I know Illinois commercial vehicle inspection standards inside out—brakes and tires must meet clear, objective criteria for safe operation, not serve as upsell opportunities. Took my rig to a local Mavis location for a routine inspection, fully expecting a professional, by-the-book evaluation. Instead, the inspector refused to pass it, vaguely citing "issues" with tires and brakes—yet offered no specific measurements or documented failures against state regs. The not-so-subtle hint? Only new tires and brakes (conveniently sold on-site) would magically make it roadworthy. Sounded less like safety enforcement and more like a high-pressure sales pitch. With a quick drive to an independent shop that focuses on inspections (not pushing parts), the vehicle sailed through without a hitch. Funny how that works—apparently, the specs change depending on whether you're buying! This isn't just frustrating; it's disappointing from a chain with a history of scrutiny. Mavis has faced serious allegations and settlements over the years, including: Ongoing wrongful death lawsuits tied to the tragic 2018 Schoharie limo crash, with claims that employees misrepresented or covered up brake defects (resulting in some multimillion-dollar settlements). A $2.1 million EEOC settlement for systemic sex discrimination in hiring. Settlements with states like Georgia for deceptive practices, such as recommending unnecessary repairs, selling used parts as new, and other consumer protection violations. If you're getting your commercial vehicle inspected, do yourself a favor: choose a shop that prioritizes compliance over commissions. Has anyone else encountered similar "inspection theater" at chains like this? What's your go-to spot for no-nonsense commercial inspections in the area? Stay safe out there!
- KDKathy DuganJan 6, 20265.0I love going here very friendly and you get taken care of right away. Dan and Matt were awesome.
- TATaylor AshmoreDec 22, 20255.0Pete and Ashton are always so helpful. I went in for a routine oil change. They always communicate the status of my vehicle when I take it in for servicing and provide great customer service.
- APAlex PerezDec 19, 20255.0Wonderful help with communicating with me about how my vehicle was doing throughout the process. Kyle especially was a great help and highly recommend going to this location for car services and having him inspect and work on the vehicle. Thank you so much Kyle for recommending and helping me, definitely will be returning. 10/10 service
- OROmar RammahaDec 19, 20255.0I came in for a tire repair all other places wouldn’t accept me because of my low profile tires but Kyle p at mavis still did and did a phenomenal job He got me out in like 20 minutes for two tires. Glad to say I’ll be back.
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What safety measures has Mavis Tires & Brakes implemented for COVID-19?
Mavis ensures your safety with frequent cleaning of counters, 6ft spacing between chairs, mandatory masks for staff and customers, hand sanitizer availability, and adherence to CDC protocols.
Can I inflate my tires for free at Mavis Tires & Brakes?
Yes, most Mavis locations, including New Lenox, offer free tire air stations to check and fill your tire pressure at no charge.
Does Mavis Tires & Brakes match tire prices from competitors?
Yes, Mavis offers a tire price match guarantee and also guarantees the price for 30 days after purchase when you provide a competitor's price quote.
Do I need an appointment to have my brakes inspected or repaired at Mavis?
Appointments are not required but recommended for brake inspections or repairs to ensure timely service.
What brands of tires does Mavis Tires & Brakes offer?
Mavis offers a wide range of tire brands including Goodyear, Michelin, Bridgestone, Continental, Pirelli, Firestone, Yokohama, and many more to fit any budget.
What are the operating hours of Mavis Tires & Brakes in New Lenox?
The store is open Monday to Wednesday and Friday from 8:00 AM to 6:00 PM, Thursdays until 8:30 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 9:00 AM to 5:00 PM.
Are there nearby places where I can grab a meal before or after servicing my car?
Yes, nearby you will find Wendy's fast food, Lou Malnati's Pizzeria for Italian dining, and Starbucks for coffee, making it convenient to eat while waiting or after your visit.
Which nearby services can complement my visit to Mavis Tires & Brakes?
Nearby services such as NTB - National Tire & Battery for additional tire needs, ATI Physical Therapy for health care, and Huntington Bank for financial services can be useful depending on your errands.
Is public transportation available near Mavis Tires & Brakes to make visiting easier?
While specific transit stations are not listed, the central location near various businesses and restaurants suggests accessible local transit options for convenient travel to Mavis.
What types of auto services does Mavis Tires & Brakes offer in New Lenox?
Services include tire sales and installation, brakes, wheel alignments, oil changes, batteries, suspension and exhaust repair, state inspections (at select locations), and more automotive maintenance services.