Safelite AutoGlass

Reviews

• TH

  todd hagerty

  1 day ago
  5.0
  What stood out most was their superior services. Steven made the entire process smooth and stress-free upon arrival, handled everything with care, and ensured the job was done right the first time. I highly recommend Safelite Auto glass to anyone in need of windshield repair or replacement - truly dependable and professional service.
• DM

  dem ma

  Apr 17, 2026
  1.0
  My front windshield was cracked and I called SAFELITE to repair it. The person I spoke with to arrange the repair was very professional, knowledgeable, and polite. The problem started once I pulled onto the Naperville Safelite's repair lot and noticed the hours posted on the door stated that they open at 8 AM but my appointment was at 7 AM. A gentleman showed up and informed me that they had not changed the hours on the door. That should've been my first red flag. However once I returned to pick up my car, I noticed the seals around the windows were reinstalled improperly I spoke to the gentleman at the counter and the manager Mr. Reizo said that he would look at the car. From the moment he walked outside Mr. Reizo became very confrontational. I began to point out to him, how the trim around the lower parts and sides of the windows were not reinstalled properly. There were several gaps. He consistently argued with me claiming, that there was nothing wrong with the seal and I needed to take my glasses off because he saw no issues with the seals. He then asked me if I just wanted a discount. I informed him I had no problem with the price. I just want the work done properly. He then explained the seals around the windshield were just for aesthetics and had nothing to do preventing water from leaking into the car. He went back-and-forth with me for some time ultimately opened up the hood of my car and attaching the seals properly, but claim they were already attached properly. Then he started taking pictures of what the seals look like after he attached seals back in properly, Mr. Reizo's behavior was absolutely ridiculous. He's very unprofessional incredibly rude, combative and very condescending. What could have been a pleasant experience turned into a nightmare. I've used Safelite in the past and was very satisfied. I don't know how he is an asset to your company.
• AW

  alicia wilson

  Apr 13, 2026
  1.0
  Unprofessional, inefficient. Had me move it from my home to their shop bc of rain that lasted a total of 10min. When asked if it could be rescheduled I was told likely not. They also told me it would take 1.5-2hrs - - 4 hrs later they called to tell me I have 30min to come pick it up before they close (30 min before their advertised closing time). Find somewhere else to go.
• BR

  Brandi Render

  Apr 9, 2026
  5.0
  We got a crack in our windshield on our brand new truck while on a road trip last week. I immediately got online and was able to schedule mobile service to have the windshield replaced at our home as soon as we got back. Our insurance was reviewed while we scheduled and we were completely aware right then what our cost would be. The replacement took less than an hour and a half and I was back on the road with a new, fully recalibrated windshield.
• PS

  Paul S

  Apr 1, 2026
  2.0
  The service tech Mark was great and did an excellent job. However the fact that my scheduled appointment was cancelled by Safelite a few days before do to a “missing part” was not factual. I had a voicemail asking to reschedule due to an increase in demand caused by a storm. I was not able to as I made arrangements for car to be available. So I got an email cancelling appointment with link to reschedule despite me never agreeing to it. Which ended up being 2+ weeks later and my crack grew during that time. No offer of discount or compensation for my inconvenience was ever made which is why I would not recommend Safelite as they do not honor scheduled appointments when it is convenient for them and force a reschedule without consent. My next repair will be with someone else.