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Valvoline Instant Oil Change

4.6
(130 reviews)

Business Details

2783 Forgue Dr, Naperville, IL
60564, United States
(331) 289-4304
https://store.vioc.com/il/naperville/2783-forgue-dr

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Naperville.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
2783 Forgue Dr, Naperville, IL
60564, United States

Hours

Reviews

4.6
130 reviews
5 stars
114
4 stars
3
3 stars
3
2 stars
3
1 star
7

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the staff for being friendly, professional, and efficient, with many noting quick service and thorough explanations.

Staff Competence

While many reviews highlighted knowledgeable and helpful staff, there were also complaints about inexperienced technicians leading to mistakes during service.

Pricing Concerns

Several customers expressed dissatisfaction with high prices and upselling tactics, although some felt the service was worth the cost.

Customer Experience

Overall, many customers reported positive experiences, appreciating the lack of pressure to purchase additional services and the comfortable waiting environment.
  • TM
    T M
    Feb 21, 2026
    5.0
    Mechanics were thorough, informative and friendly. Thank you, Jesus!
  • VR
    venkatasiva reddy
    Feb 16, 2026
    1.0
    During my visit, the employees were unresponsive, unprofessional, and failed to communicate properly despite repeated attempts to ask questions. This behavior caused unnecessary delay and frustration. Additionally, the 18-point courtesy check that was advertised and included with the oil change service was not performed at all. I was neither informed of the results nor provided with any documentation confirming that the inspection was completed. This raises serious concerns about service compliance, quality control, and customer safety. I expect: A formal explanation for the failure to perform the 18-point courtesy check Corrective action to ensure this does not happen to other customers Appropriate resolution or compensation for the service that was not delivered as promised
  • EC
    Eric Castellucci
    Feb 13, 2026
    5.0
    My first time at this location, but I'll definitely be back. All three employees I interacted with were friendly and informative. Quick and easy. Great experience!
  • MJ
    Maneesh Jain
    Feb 2, 2026
    3.0
    The girl who changed the oil struggled to put the air filter back. I am praying that my car keeps running fine. Both girls seemed very naive and inexperienced. Won't be going back there.
  • FH
    Fred Harms
    Jan 24, 2026
    1.0
    Thanks for asking. When I arrived there was another car they were having trouble with. They could not fix it. On my car the trainee couldn’t figure out where the oil filter went. She kept looking in the top of the engine. She never checked air pressure. Didn’t know where VIN or correct air pressure number was. After 40 minutes Michael finally took over. Wanted to sell me an engine air filter— didn’t have the right one. Put the old filter back in incorrectly (learned that next day at Advanced Auto Parts). Failed to honor $10 coupon you sent me. Made me late taking my wife to heart failure doctor. This a was a complete failure. I will NEVER return.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in Naperville provide?

Valvoline Instant Oil Change offers quick, stay-in-your-car oil changes and a variety of preventive vehicle maintenance solutions for all types of vehicles.

What are the operating hours of Valvoline Instant Oil Change in Naperville?

The service center is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 4:00 PM.

Brand Certified Facts from Valvoline Instant Oil Change

Valvoline Instant Oil Change partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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