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Jiffy Lube

4.1
(414 reviews)

Business Details

922 E Ogden Ave, Naperville, IL
60563, United States
(630) 961-1616
https://www.jiffylube.com/locations/il/naperville/2505

About

Oil Change Service StationCar Inspection StationCar Battery StoreTire ShopJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in NAPERVILLE. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call whether to stay in your car or wait in our lounge. In need of a tire rotation, filter, battery, or windshield wiper replacement? Our technicians will get you in and out in a Jiffy, with no appointment necessary. We welcome fleets.

Location

Jiffy Lube
922 E Ogden Ave, Naperville, IL
60563, United States

Hours

Reviews

4.1
414 reviews
5 stars
284
4 stars
30
3 stars
14
2 stars
16
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and professional, while others reported rude and unhelpful interactions.

Service Quality

Several reviews highlighted quick and efficient service, but there were significant complaints about poor workmanship leading to vehicle issues.

Communication

Customers appreciated clear communication regarding services and pricing, although some felt there was a lack of transparency and professionalism.

Overall Experience

While some customers had positive experiences and would return, others strongly advised against visiting this location due to negative experiences.
  • JV
    J VM
    6 days ago
    2.0
    I just left after my oil change, and while the service itself was fast, I had a concerning experience afterward. Shortly after leaving, I noticed a very strong oil smell. I tried to brush it off but then I saw that the engine oil cap had been left off sitting on top of my car! I had to pull over immediately to fix it myself. This is a serious safety and mechanical issue. if I hadn’t noticed right away, oil could have sprayed out, caused engine damage, or the cap could have fallen off completely. That kind of mistake can be very costly for customers. The staff were friendly, but they seemed a bit too playful and unserious while working, which made me uneasy. I understand having a positive work environment, but attention to detail is extremely important, especially when working on paying customers’ vehicles. I also usually get asked about a tire rotation, which is part of my regular maintenance, but this time I wasn’t, so I missed getting it done. Overall, the service was quick, but I hope management reinforces careful final checks especially the people working on the upper bay before releasing cars, because this could have ended much worse.
  • FD
    fred dues
    Feb 16, 2026
    5.0
    Rick was knowledgable and answered all my specific questions. I will be returning for my next oil change.
  • DO
    Dorothy O'Connor
    Feb 15, 2026
    5.0
    On Saturday, 2/14/2026, I went the Jiffy lube on Ogden Avenue in Naperville. Both Tyler & Charles took very good care of me. They were polite, knowledgeable & professional. These guys were great. Thank you!
  • WS
    William Scheidhauer
    Feb 11, 2026
    5.0
    It was nice dealing with pleasant, knowledgeable mechanics,
  • MM
    Michelle
    Feb 10, 2026
    1.0
    Horrible service no employee on site no people I came to get my oil changed I was waiting in front of garage no one came or helped me I walked in no one to be found rude employees that gave me Aditude and yelled at me I did not feel appreciated or comfortable. After an old man employee approached me screaming at me what to do I felt uncomfortable I immediately left this is not how a paying customer should be treated. I came to Firestone which came out way cheaper and way better customer service I do not recommend this location at all TERRIBLE SERVICE !!!

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service.

Brand Certified Facts from Jiffy Lube

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Certified March 01, 2026Yext Knowledge Graph
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