Business Details
About
Ford DealerCar DealerAuto Repair ShopUsed Car DealerUsed Truck DealerCar Leasing Service
Welcome to Fair Oaks Ford in Naperville, IL, where We'll Beat Any Deal. Our Ford dealership in Naperville, IL, has been in the business of making customers happy for more than 30 years. So how do we do it? How do we keep our customers coming back time and time again? We're well known throughout Naperville and beyond for our outstanding reputation. Just go ahead and take a look at our excellent rating on Google+, or our A+ Rating from the Better Business Bureau. Or, check out DealerRater. We're rated No. 1 in Illinois, with more than 2,000 reviews and a 4.9 rating from our customers. On top of all that, we have an award-winning Ford service center and are a three-time President's Award Winner for Outstanding Sales and Service.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.6
3,969 reviews
5 stars
3,445
4 stars
184
3 stars50
2 stars43
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific salespeople like Anthony, Serafin, and Alyssa for their professionalism and attentiveness.
Efficiency
Numerous reviews noted the quick and efficient car-buying process, with several customers mentioning being in and out of the dealership in under two hours.
Sales Experience
Customers appreciated the no-pressure sales approach, with many feeling respected and well-informed throughout their purchasing journey.
Service Quality
The service department received positive feedback for timely and effective maintenance, although some customers reported communication issues during service visits.
Mixed Reviews
While many had positive experiences, a few customers expressed dissatisfaction with pricing transparency and service quality, indicating a need for improvement in these areas.
- RERenee Edwards5 days ago5.0I cannot say enough great things about my experience. It was top-notch customer service all the way across the board. Our salesman - Serafin - was amazing. He was highly knowledgeable of the vehicles we were looking at. We felt absolutely no pressure on picking one car over another or to even make a decision that day. He was amazing!! Bob gave us some great laughs. Moe made us feel right at home. Erik was very helpful in answering some finance questions. One of the absolute best experiences I have ever had at a dealership. It could not have gone any smoother. I highly recommend!!! I would give them 100 stars if I could.
- JSJeff Scaccia6 days ago5.0Anthony Dellatore was my sales rep and negotiated fairly and helped get me through the paperwork quickly. Thank you.
- RGRebecca Graiber6 days ago5.0I went in only to look and they ended up giving me an offer I couldn’t refuse.
- HRHaila RuthOct 23, 20255.0I genuinely couldn’t be happier with my new bronco sport and the help I received from Fair Oaks!! Especially Noel. It was my first time buying a car and he made sure I felt comfortable and truly listened to what I was looking for. I walked in not entirely sure what I was looking for but I knew features that I liked from others and he put me in the perfect car. Even after I signed all the paperwork, he still treated me with respect and I was authentically happy for me. The whole team was incredible end to end.
- ADAlex DerrickOct 17, 20255.0SEE ALEX :) Why You Should Come See Me for Your Next Car I take pride in giving every customer an experience that’s completely different from the typical car-buying process. When you come see me, you’re not just getting a salesperson — you’re getting someone who genuinely cares about helping you find the right vehicle, at the right price, with zero pressure. My goal is to make things simple, honest, and enjoyable from start to finish. I listen to what you want, work hard to get you the best deal possible, and make sure you drive away feeling confident and excited about your new car. Whether it’s your first vehicle or your fifth, I’ll make sure it’s the best buying experience you’ve ever had. Come see why so many people keep coming back and sending their friends and family my way — I’ll take care of you like you’re part of the family. If you want a smooth, stress-free, and genuinely enjoyable car-buying experience, come see Alex — I’ll make it happen.
Frequently Asked Questions About Fair Oaks Ford
What types of vehicles does Fair Oaks Ford specialize in?
Fair Oaks Ford is a dealership specializing in new and used Ford vehicles, including cars and trucks.
What are the business hours for Fair Oaks Ford?
Fair Oaks Ford is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, and closed on Sundays.
Does Fair Oaks Ford offer vehicle service and repairs?
Yes, Fair Oaks Ford has an award-winning Ford service center that provides vehicle maintenance and repair services.
Is Fair Oaks Ford accessible for customers with disabilities?
Yes, Fair Oaks Ford offers wheelchair accessible seating and restrooms to accommodate customers with disabilities.
Can customers at Fair Oaks Ford get a car wash on-site?
Yes, Fair Oaks Ford provides a car wash service for customers.
Does Fair Oaks Ford offer vehicle rental services?
Yes, car rental services are available at Fair Oaks Ford for customer convenience.
What payment methods are accepted at Fair Oaks Ford?
Fair Oaks Ford accepts payments via check and debit card.
Who are some nearby automotive service providers to Fair Oaks Ford?
Nearby automotive service providers include Joe Rizza Lincoln and Advance Auto Parts, offering additional repair and parts services.
What dining options are available near Fair Oaks Ford?
Nearby dining options include Ruchi Cuisine (Indian restaurant), Fontinas Italian Kitchen, Fontano's (Italian restaurants), and Sudooku Ramen (Japanese restaurant), ideal for a meal before or after your visit.
Are there any nearby health and wellness services close to Fair Oaks Ford?
Yes, the area surrounding Fair Oaks Ford features a range of medical professionals such as Jerome J Hong, Kyle C Kallenbach, Susan Kim, and specialists in radiology and ophthalmology, as well as wellness centers like Advanced Health of Naperville.