Need a rental car in Naperville, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Ogden Avenue location today.
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Vehicle Condition
Several reviews mentioned issues with the cleanliness and maintenance of the rental cars, including reports of dirty vehicles and mechanical problems.
Reservation Issues
Multiple customers expressed frustration over not receiving the vehicles they reserved, leading to dissatisfaction with the rental process.
Overall Experience
While many customers had positive experiences, there were notable complaints regarding poor communication and unresolved issues, impacting overall satisfaction.
TM
Tiffany Krafcky (Mashburn)
5 days ago
5.0
I had a rental car through this location and it was an extremely seamless transaction. Chris was polite and helpful and got me in and out quickly but without making me feel rushed at all. Highly recommend this location.
MX
ming xiong
6 days ago
5.0
service: we are on our way in the rental in about 10 mins, thats the efficiency i wanted
courtesy: 5/5
they also ask for suggestions for improvement. i rarely see business do it or truly mean it.
i would use or recommend this shop
MM
Marat Mardanov
Feb 18, 2026
5.0
Absolutely best . They find a car for me in hour
JF
Jason Freitag
Feb 8, 2026
5.0
The only rental place I'll ever go to is enterprise. And the only location I want to do business with is yours on west ogden. Thank you all for stellar service every single time!
Great communication, too! 👏
Thank you for taking pride in your job. It's reflected to your customers.
TJ
tanya jarvis
Jan 9, 2026
5.0
The price of the rental car was reasonable, their quoted gas price to fill up the car was great, and I was in and out in a flash. I forgot to bring my ipass, but they were able to put it on my account while I was on the road! Excellent experience, great employees.