Safelite AutoGlass

4.1
338 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Mundelein area, turn to Safelite AutoGlass . Those in central Mundelein or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 325 Townline Rd, Safelite AutoGlass Mundelein repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
325 Townline Rd, Mundelein, IL
60060, United States

Hours

Reviews

4.1
338 reviews
5 stars
239
4 stars
18
3 stars
9
2 stars
6
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the professionalism and efficiency of the technicians, highlighting their friendly demeanor and quality of work.

Scheduling Issues

Several reviews mentioned difficulties with scheduling and communication, including incorrect appointments and lack of responsiveness from customer service.

Repair Experience

Most customers reported a smooth and quick repair process, with many expressing satisfaction with the final results of their windshield repairs.

Pricing Transparency

There were complaints regarding unexpected costs and lack of clarity in pricing, particularly related to calibration fees that were not included in initial quotes.

Customer Support

While some customers had positive interactions with staff, others experienced frustration with unresponsive customer service and unresolved issues.
  • BD
    Brooke Doyle
    3 days ago
    5.0
    Hunter did a great job, was able to work quickly on site, texted updates throughout, and left the car sparkling!
  • AA
    Anna
    Nov 15, 2025
    1.0
    I didn't want to go this route, but this is my last effort before filing a report and possibly taking legal action. I had my windshield replaced by them, as I have a few times. I've always had a great experience with them, both in terms of service and customer care. This time when I got home, I saw that a piece of trim was missing from the side of my windshield. I don't know if it somehow flew off while I was driving or what, because I didn't notice it missing as I left. I went back and told them, and they apologized and said they would take care of it. I actually spoke to the guy who serviced my car, and he was very nice. I waited a few days, and didn't hear anything, so i called again. You can't easily call the shop directly, so I talked to customer service. They said that the part had been ordered, and that an appointment had been scheduled, but I was never notified of any of that. I couldn't do the time they "scheduled" so customer service changed it for me. The shop called me on the day of the rescheduled appointment and said that they had ordered the wrong part. I asked if they knew what part to order, and they said they didn't. I told them the right one, and, 5 weeks and 14 phone calls to customer service and the shop (I finally got their number after so many phone calls and asking for a manager) later, nothing. No call, no update, no nothing. This was their mistake, not mine. They need to fix it. It's a reasonable expectation. My sole purpose in writing this review is to hopefully get in contact with someone who will actually take care of this, so I don't have to take legal action.
  • VT
    Vikram Tripathi
    Nov 15, 2025
    5.0
    Safelite provided a great service at home, a glass replacement in my driveway. Mario did an excellent job, in time and absolutely professional. Many thanks.
  • TM
    Tina Michaels
    Nov 5, 2025
    5.0
    I had such a seamless experience with Safelite! The technician was prompt, friendly, and took the time to explain everything clearly. Safelite even handled the insurance claim for me. It was honestly the easiest thing I did all week. I’m not sure why I waited so long to schedule the appointment. Highly recommend!
  • JF
    Jonathan Flores
    Nov 1, 2025
    5.0
    A few days ago had the unfortunate event of having a rock hit my windshield. Safelite was fantastic to work with in getting an appointment scheduled. I had originally requested to have service at home, but they did not have any techs available. However, I realized they weren't that far away and went to the shop. I was there for less than 40 minutes, and the repair looks great!

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass in Mundelein offer?

Safelite AutoGlass in Mundelein provides auto glass installation and repair, windshield chip and crack repair, windshield replacement, power window repairs, and offers same-day service with insurance paperwork processing.

Where is Safelite AutoGlass located in Mundelein?

Safelite AutoGlass is located at 325 Townline Rd, Mundelein, IL 60060, USA.