I had an excellent experience at Gustafson Body Shop. We actually had two cars being serviced at the same time- you can imagine the stress! Scott kept us informed from the very start if the project until the end.
Not only was Scott knowledgeable, but he was also incredibly honest about our repairs. If you want a stress free repair go see Scott! I will always suggest this Body Shop to anyone who asks!
KI
Kenneth Ito
3 days ago
5.0
Have had several cars repaired at Gustafson's, never had any complaints about their work, have been doing business with them for over fifty years. Just had my 2025 Honda Passport repaired here.
AS
Aneta Soldaczuk
Feb 9, 2026
5.0
I highly recommend Gustafson to anyone looking for quality auto body work. Staff were very friendly and profesional. They completed the work on time.
MW
Margaret Warzecha
Jan 25, 2026
5.0
Best repair shop in the area! There consistency of quality work is the best! We have used there services over the last twenty years!
MH
Michael Halpin
Jan 5, 2026
5.0
Excellent repair work and top notch communication keeping me apprised of ongoing correspondence with insurance adjusters.
Frequently Asked Questions About Gustafson Body Shop
Do I need more than one estimate?
The choice to get multiple estimates is yours. If you've selected a repair shop, your insurance company can communicate directly with them. If an insurance adjuster has already evaluated your vehicle, you can proceed to book repairs. You may provide us the estimate through fax, email, or in person, or simply give us your insurance details for us to obtain a copy. We begin the repair process based on the initial estimate.
Do you guarantee your work?
We provide a limited lifetime warranty on all our repairs for as long as you own the vehicle. It's crucial to understand that the collision center, not your insurance provider, is solely responsible for the warranty on your repair.
Will you use factory parts in the repair?
We prioritize the use of factory parts. When collaborating with your insurance provider, we aim to ensure coverage for OEM (original equipment manufacturer) parts. If your policy doesn't include OEM parts, we utilize our OEM certifications to access promotional pricing, enabling us to source OEM parts at costs similar to used or aftermarket alternatives.
Who chooses my auto body repair shop, me or my insurance company?
The selection of an auto repair shop in Mundelein, IL is your decision. We suggest asking for recommendations from family, friends, and colleagues. A reputable collision repair facility should be trustworthy, maintain up-to-date training and certifications, provide quality repairs, and offer a lifetime written warranty. Gustafson Body Shop fulfills all these criteria and has a team with an average of 17 years of industry experience.
My new vehicle has ADAS systems. What does that mean and are you qualified to work on it?
ADAS, which stands for Advanced Driver Assistance Systems, are designed to improve driver safety. Our team is knowledgeable about the latest technology and repair procedures for ADAS systems. We hold certifications for numerous manufacturers, including Acura, Chrysler, Dodge, Fiat, GM, Honda, Hyundai, Infiniti, Jeep, Kia, Nissan, and Ram.
Do I need more than one estimate for my vehicle repair at Gustafson Body Shop?
Obtaining multiple estimates is optional. You can have your insurance company communicate directly with Gustafson Body Shop or provide an existing estimate. Repairs proceed based on the original estimate.
Does Gustafson Body Shop guarantee their repair work?
Yes, they offer a limited lifetime warranty on all repairs for as long as you own the vehicle. The collision center itself is responsible for the warranty.
Will Gustafson Body Shop use factory (OEM) parts for repairs?
They prioritize using factory parts and work with insurance to secure OEM parts coverage. If not covered, they leverage OEM certifications for promotional pricing to obtain OEM parts affordably.
Who chooses the auto body repair shop, me or my insurance company?
You have the choice of repair shop. Gustafson Body Shop recommends choosing a reputable shop with certified staff and a lifetime warranty, like their experienced team in Mundelein, IL.
Is Gustafson Body Shop qualified to repair Advanced Driver Assistance Systems (ADAS) on new vehicles?
Yes, they are trained and certified to repair ADAS systems for many manufacturers including Acura, GM, Honda, and others, ensuring proper handling of modern vehicle technology.
What are Gustafson Body Shop's operating hours?
They are open Monday to Thursday from 7:00 AM to 5:00 PM, and Friday from 7:00 AM to 3:00 PM. They are closed on Saturdays, Sundays, and major holidays.
Where is Gustafson Body Shop located?
The shop is located at 23 W Maple Ave, Mundelein, IL 60060, USA.
What payment options does Gustafson Body Shop accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there nearby gas stations where customers can refuel their vehicles near Gustafson Body Shop?
Yes, nearby options include Graham Enterprise, Inc. and BP, which offer gas and convenience store services, making it convenient for customers to refuel before or after repairs.
Are there any local eateries near Gustafson Body Shop where customers can dine while their vehicle is being serviced?
Yes, Emil's Sports Bar and Pizzeria is nearby, providing a place to enjoy pizza or relax at a sports bar during vehicle repairs.
What nearby services complement Gustafson Body Shop for customers needing health and wellness options?
Customers can visit the Center For Wellness Chiropractic Care or Touch of Health Therapeutic Massage nearby for health and therapeutic services during their visit.
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