Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Mount Vernon, IL!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
1,130 reviews
5 stars
488
4 stars
268
3 stars
140
2 stars
58
1 star
176
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While some customers praised the cleanliness of the store and restrooms, many others reported dirty showers and restrooms, indicating inconsistent maintenance.
Customer Service
Feedback on customer service was largely negative, with multiple reports of rude staff and poor management, leading to frustration among customers.
Shower Availability
A recurring issue was the unavailability of showers, with many customers expressing dissatisfaction over long wait times and lack of staff to maintain them.
Parking Fees
Customers criticized the high parking fees, especially when basic amenities like showers were not available.
Food Options
Several reviews mentioned disappointment with food options, including closed restaurants and poor quality of food items.
- TTTomato2 days ago1.0Imagine owning one of the largest private companies in the world and not being able to afford a monthly (yearly?) trash removal just to show respect for your customers.
- _A__ AlekseiOct 24, 20255.0Вежливые менеджеры
- RMRamiro MarroquinOct 14, 20251.0There's never showers the workers dont want to clean the showers its the third time this happens,you guys need a good manager that will put the workers back to doing their job
- SIStarline ICUOct 10, 20251.0No beer
- SKSteve KolbSep 16, 20251.0You're lucky you're getting one star how the hell is it that you can charge people to park in your parking lot and don't even have the damn audacity to have a hot shower waiting for the driver I couldn't even get a cold shower the lady wouldn't give me one you guys are freaking pathetic I hope I live long enough to see you guys go out of business bring the mom and pop truck stops back all the way!!!!!
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of Pilot Travel Center in Mount Vernon, IL?
Pilot Travel Center in Mount Vernon, IL is open 24 hours a day, 7 days a week, including holidays with regular hours.
What fuel options are available at this Pilot Travel Center location?
This location offers gasoline, diesel, and DEF fuels with high-speed pumps. For more details on fuel options, please visit https://pilotcompany.com/fuel-prices.
Does the Pilot Travel Center in Mount Vernon have EV charging stations?
Yes, the location provides Electric Vehicle Charging Stations for EV drivers.
Is overnight parking available at this Pilot Travel Center?
Yes, overnight parking is available. For location-specific parking questions, it's best to contact the store directly.
Are showers available at the Mount Vernon Pilot Travel Center?
Showers are offered at some locations, but availability varies. Please use the store locator tool at https://locations.pilotflyingj.com/search for a list of locations with showers.
What payment methods does Pilot Travel Center accept?
Pilot Travel Center accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Can customers purchase eGift cards or reserve parking through apps?
Yes, customers can get eGift cards and reserve parking via the Pilot MyRewards app available at https://apps.apple.com/us/app/pilot-myrewards/id474259675 or online at https://pilotcompany.com/park and https://pilotcompany.com/gift-cards.
What nearby dining options are available near Pilot Travel Center?
Nearby restaurants include Denny's, Jimmy John's, Popeyes® Louisiana Kitchen, Ryan's AYCE Marketplace, and Burger King — great choices to grab a meal before or after your stop at the travel center.
Are there nearby services for vehicle maintenance around Pilot Travel Center?
Yes, nearby services include CAT Scale for truck weighing, Southern Tire Mart for tire and roadside assistance, and TA Truck Service for truck repair needs.
What local amenities near Pilot Travel Center can customers visit?
Customers can visit places like GameStop for entertainment, Walmart Pharmacy for health needs, and J A Nails for salon services, making it convenient to combine errands with their travel stop.