Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Adrian, Natalie, and Adam.
Reservation Issues
Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes.
Vehicle Condition
Feedback varied on vehicle cleanliness and condition, with some customers reporting clean and well-maintained cars, while others received dirty or poorly maintained vehicles.
Overall Experience
While many customers had positive experiences and expressed a willingness to return, there were significant complaints about service quality and management, leading to mixed overall impressions.