Advance Auto Parts

4.1
225 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 4004 W Elm St in Mchenry offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
4004 W Elm St, Mchenry, IL
60050, United States

Hours

Reviews

4.1
225 reviews
5 stars
132
4 stars
47
3 stars
18
2 stars
2
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful staff, others reported poor service and unresponsive employees.

Order Fulfillment

Many customers experienced issues with online order fulfillment, including delays and incorrect items being provided.

Knowledgeability

Staff knowledge varies significantly; some customers found employees to be very knowledgeable, while others reported a lack of product knowledge.

Store Experience

The store environment received mixed reviews, with some customers noting cleanliness and organization, while others mentioned a lack of attention from staff.

Product Availability

Customers appreciated the availability of parts, but there were complaints about discrepancies between online stock and in-store inventory.
  • CB
    Colleen Breslin
    Nov 12, 2025
    5.0
    Needed help with my car, everyone at the store was so helpful and made sure I have the correct parts and everything I needed to get the job done, store manager and support staff was amazing!
  • JG
    jimmy g
    Oct 6, 2025
    1.0
    Placed an online order for store pick up 1 gallon item simple enough to go find and ring up. Online it said most orders are usually ready in 30 min and the item was in stock. I placed the order at 11am 1pm comes around and nothing, I call the store to inquire about it guy says “we just got the order give me 10 min to find it” I’m sitting around all day waiting for the confirmation email which I didn’t get till 9am the next day. So much for ready in 30 min.
  • JC
    Jason Chapman
    Aug 22, 2025
    5.0
    Love the McHenry location. Their staff is very helpful.
  • GM
    Gary Morley
    Aug 6, 2025
    5.0
    Staff was helpful
  • RH
    Ron Hank
    Aug 4, 2025
    1.0
    I've been a customer of Advance Auto for years. Recently you had a system problem after a power outage, and no other business in your area has had a system problem. I've waited for 2 weeks, gone there at least 6 times. Finally today I received my credit, which I used to buy oil. I will not be using Advance Auto parts again. There are many other auto parts stores in my area which I will use. There is nothing Advance has to offer me to use to Advance Auto again.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*