Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Mattoon, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Mattoon location today.
Location
Hours
Reviews
3.7
215 reviews
5 stars
118
4 stars
27
3 stars
11
2 stars
8
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, several reported poor communication and unresponsive customer service, especially regarding reservations.
Vehicle Condition
Multiple reviews highlighted issues with vehicle cleanliness, including dirty interiors and unkempt conditions, which negatively impacted customer experiences.
Reservation Issues
A significant number of customers experienced problems with vehicle availability, including confirmed reservations not being honored, leading to frustration and dissatisfaction.
Overall Experience
Despite some positive experiences, many customers expressed disappointment with the service, citing a lack of reliability and professionalism at the Mattoon location.
Pricing Concerns
Customers noted high rental rates and unexpected charges, contributing to a perception of poor value for the service provided.
- DCDenise CoolingOct 21, 20255.0We are frequent renters with Mattoon Enterprise and we LOVE them. Our cars are always clean & ready to go. We know the drill, which helps us and the team member get us on the road quickly in a reliable car.
- LWL. W.Oct 20, 20254.0When we arrived there was a problem with availability of the car. The staff worked to get it taken care of. They did a great job and really helped us.
- KGKelly GormanOct 16, 20255.0Kind, courteous and very friendly staff. Car was ready to go and in excellent condition. Always get good service and vehicles when I use Enterprise.
- RWRoy WeathermanOct 14, 20255.0Fot such a small area. The shear volume at pick up suprised me. I made myself @ with some of the most pleasant folks. God bless them dealing with the regular public. On return never even thought about returning somewhere else. Less busy however just as pleasant and friendly. Good job
- CSCameron St.MichaelOct 10, 20251.0They will give away your reservation and not bother to inform you. Terrible service. Registered with them, got confirmation I could pick up my rental vehicle. Showed up only to be told they in fact lied about it. To top it off, customer service will do absolutely nothing to help either. If you have a better option, take it. It's better than being lied to and ignored.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Mattoon?
Enterprise Rent-A-Car in Mattoon offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours for Enterprise Rent-A-Car in Mattoon?
The Mattoon location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Where is Enterprise Rent-A-Car located in Mattoon?
Enterprise Rent-A-Car is located at 2009 Lakeland Blvd, Mattoon, IL 61938.
How can I make a reservation at Enterprise Rent-A-Car in Mattoon?
You can reserve your rental car online via their reservation page or call them at +1 217-235-1300.
What payment methods are accepted at Enterprise Rent-A-Car in Mattoon?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Mattoon offer any discounts for active military members?
Yes, they offer discounts for active military personnel.
Is Enterprise Rent-A-Car in Mattoon woman-owned?
Yes, the Mattoon Enterprise location is owned by women.
What nearby automotive services can I find close to Enterprise Rent-A-Car?
Nearby you can find several automotive services such as Talbert Tinting for auto detailing, Denning Automotive for repairs and towing, and Pilson Ford dealership.
Are there any nearby dealerships where I can view or purchase vehicles while visiting Enterprise Rent-A-Car?
Yes, nearby dealerships include Pilson Ford, Pilson Lincoln, Ideal Auto Sales, and Dan Pilson Auto Center Inc., where you can explore purchasing options.
What attractions or services near Enterprise Rent-A-Car should I consider when visiting Mattoon?
You might want to visit Gemini Coin Shop & Toys if interested in gifts and toys, or the Special Olympics Family Festival for community events near Enterprise.