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Pilot Travel Center

3.9
(390 reviews)

Business Details

104 W Trefz Dr, Marshall, IL
62441, United States
(217) 826-1060
https://locations.pilotflyingj.com/search

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Marshall, IL! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
104 W Trefz Dr, Marshall, IL
62441, United States

Hours

Reviews

3.9
390 reviews
5 stars
213
4 stars
78
3 stars
16
2 stars
15
1 star
68

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the friendly and helpful staff, there were also reports of rude behavior and poor customer service from management.

Cleanliness

The facility is generally noted for its cleanliness, particularly the restrooms and showers, although some reviews mentioned issues with cleanliness during busy times.

Shower Wait Times

Customers frequently complained about long wait times for showers, with some reporting waits of over an hour.

Parking Issues

The parking lot is described as cramped and unsafe for truck drivers, with concerns about collisions and insufficient space.

Food Quality

There were mixed reviews regarding food quality, with some customers reporting bad experiences with food and drinks, while others enjoyed the offerings.
  • PE
    Paul Easley
    1 day ago
    1.0
    Over an hour wait to shower. Only 2 people ahead of me when I reserved online. Lazy.
  • BC
    Bobby Chapman
    5 days ago
    2.0
    $3.10 for a coffee refill after filling with fuel. I'll stick to Loves or anything else before pilot after this and I came 2000 miles from AZ for this.
  • CC
    captainrampage
    Feb 21, 2026
    1.0
    I'm trying to fuel and the loud speaker comes on with the manager ranting about trucks parking in reserved spots, it was so loud my ears were ringing. The irony is nobody that was parked probably could even hear it. I told the gal it's not great practice to blow out the eardrums of your paying customers because you're too lazy to go out and check truck numbers. Then they acted flat with me when I bought my coffee and water inside. Between the stupid pumps that blast ads at us while we're already paying customers to the lazy managers blasting useless threats on the loud speakers these guys outta get sued for how they're treating us. What a circus. Wear weapons grade hearing protection if you stop at these clown shows and save your money inside, it's better spent at places with kind hearted and hard working folk that haven't sold out to these mega corporations.
  • JV
    jr vazquez
    Feb 11, 2026
    3.0
    The staff on overnights is phenomenal, but I just learned that they cannot make their breakfast burritos for us that work overnights. For some context, their breakfast burrito was the best bang for your buck. They were normally around by 4am cst. Now they were told not to start until 5am. Last I checked, my money spends the same at 4 as it does at 5. On top of that, there is minimal options for zero sugar drinks. These are the things that get under my skin as a driver. Oh well, I'll go on home.
  • TG
    Texas Lone Star Leather LLC Guns
    Jan 31, 2026
    1.0
    I go to hundreds of pilots a year and how i just got my food served to me was totally unbelievable. I walked out i dont like being angry as i have bad PTSD i do not recommend this place at all

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.

Brand Certified Facts from Pilot Travel Center

Pilot Travel Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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