Enterprise Rent-A-Car

3.9
484 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Marion, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Marion location today.

Location

Enterprise Rent-A-Car
2705 W Deyoung St, Marion, IL
62959, United States

Hours

Reviews

3.9
484 reviews
5 stars
289
4 stars
53
3 stars
22
2 stars
30
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, several reported poor service experiences, including rudeness and lack of assistance.

Vehicle Availability

Numerous customers expressed frustration over reserved vehicles not being available upon arrival, leading to significant inconveniences.

Cleanliness

Several reviews highlighted issues with vehicle cleanliness, including cars that smelled of cigarettes or were dirty upon pickup.

Reservation Issues

Customers frequently encountered problems with reservations, including last-minute cancellations and unclear policies regarding required documentation.

Overall Experience

Despite some positive experiences, a significant number of reviews indicated dissatisfaction with the overall rental process and management.
  • MM
    May May
    Nov 9, 2025
    1.0
    Nothing went well maintenance light was on car wouldn't go I about got into a wreck due to it all
  • TG
    Tyler Gordon
    Nov 2, 2025
    1.0
    Was not given accurate information regarding which vehicle was reserved for me. I was told which one I would receive but that was not it on pick up day. Found out that they can’t promise a specific vehicle which is fine but they needed to be honest about that up front and then I could decide if I wanted to pay more or less for something smaller.
  • KF
    Kt Forester
    Oct 31, 2025
    5.0
    The customer service here is top notch! Everyone is super friendly and knowledgeable. I live in Carbondale, but I go to this Enterprise instead of the one in Carbondale. I reserved a car at the Enterprise in Carbondale once(never again), and the car was absolute garbage. The Marion location replaced that car for me and it was such a smooth transition. The car they gave me was immaculate and it drove great! Another thing I really appreciate is you can call their location and they answer every single time. If they're busy, you might get put on hold for a minute, but they always get back on the line and answer all your questions. Great job, everyone! Keep up the good work! You are much appreciated.
  • JR
    Joseph Rider
    Oct 16, 2025
    5.0
    Enterprise has been exceptional the last 2 times our car has been in the shop under an insurance claim.
  • DW
    Dawn Woodland
    Oct 16, 2025
    2.0
    Car reeked of cigarettes

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Marion, IL?

Enterprise Rent-A-Car in Marion offers a wide range of rental vehicles including cars, vans, and luxury cars to suit your needs.

Where is Enterprise Rent-A-Car located in Marion, IL?

Enterprise Rent-A-Car is located at 2705 W Deyoung St, Marion, IL 62959.