Enterprise Rent-A-Car

3.3
148 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Macomb, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Macomb location today.

Location

Enterprise Rent-A-Car
1140 E Jackson St, Macomb, IL
61455, United States

Hours

Reviews

3.3
148 reviews
5 stars
73
4 stars
11
3 stars
5
2 stars
9
1 star
50

What are people saying?

AI-generated from recent customer reviews

Reservation Issues

Numerous customers reported problems with reservations, including not having cars available despite confirmed bookings.

Customer Service

Mixed feedback on customer service; while some praised staff for being friendly and helpful, others described experiences with rude and unprofessional employees.

Vehicle Condition

Many customers noted that the vehicles were clean and in good condition, contributing positively to their rental experience.

Communication Problems

Customers expressed frustration over poor communication regarding vehicle availability and reservation confirmations.

Overall Experience

While some customers had positive experiences, a significant number reported dissatisfaction with the service, leading to a general perception of unreliability.
  • WJ
    Wanda James
    Oct 24, 2025
    5.0
    Enterprise was great! We were able to rent a nice SUV on short notice. My own car started having trouble the day before our vacation. They rent us a new Hundai for a week and we had a great vacation thanks to Enterprise!
  • PM
    Pauline Mahan
    Oct 7, 2025
    1.0
    Had reservation through insurance but when I called to confirm they didn't have one. Rude customer service. Pekin was better, friendly, and helpful
  • PS
    Paula Smith
    Sep 21, 2025
    5.0
    My experience at the Ames Enterprise office was flawless. Dawson was the one that took care of me and my rental. I couldn’t have been more pleased. He was kind, courteous, professional, and genuinely wanted to help. I will definitely be returning to the Ames’s office to rent a vehicle. :)
  • AC
    Angela Claibourn
    Sep 6, 2025
    5.0
    Good experience with this company. They even send a text for you to reply to in case of car trouble or accident. The car we used for labor day week only had 4000 miles on it when we rented. It purred like a kitten. Very comfortable ride.
  • TK
    Tristan Krohe
    Jul 24, 2025
    1.0
    Called a week before my trip & booked a car no problem! Pick up was at 2:00, they called at 9:30 saying a car was ready for me to pick up if I wanted to come earlier & I showed up at 12:30 to see the car I reserved driving off the lot. They rented the car I booked out to someone else right in front of me! They didn’t offer a different car, I was just SOL. Crappy service. Will never go there again. What’s the point of calling & reserving a car when someone can just walk in & take the car you have reserved?

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Macomb offer?

Enterprise Rent-A-Car in Macomb offers a wide range of vehicles for rent including cars, vans, and luxury cars, with flexible rental options and airport pick up services.

Where is Enterprise Rent-A-Car located in Macomb, IL?

Enterprise Rent-A-Car is located at 1140 E Jackson St, Macomb, IL 61455.