Business Details
About
Towing Service Station
Ray & Wally's Towing Service, Inc provides 24/7 towing and roadside assistance services, as well as complete diesel care, in Illinois and Indiana.
Location
Ray & Wally's Towing Service, Inc.
1585 Glenwood Dyer Road, Lynwood, IL
60411, United States
Hours
Reviews
3.4
121 reviews
5 stars
68
4 stars
7
3 stars0
2 stars
2
1 star
44
- TPTroy Peterson5 days ago1.0Was trying to setup service for a tow & was told that it was $300/hr & it would be 3 hours one way to get to an address in Chicago that was 32 miles from them. What?!!!! Then he said that’s what I’m trying to tell you, we’re not near the address I gave him.. 30 miles is far?! Mind you there’s no traffic & it’s after 1am there..
- RGRodney GraceJul 16, 20255.0Leo was both efficient and professional. Unlike most tow truck companies, Ray & Walley's didn't have me waiting around forever. They helped me get my truck back on the road in no time . 5 stars , I highly recommend them.
- KWKurt WilliamsJan 30, 20255.0Experience driver, good customer service. Would recommend this company to anyone who needed a tow service in this area.
- BMBrianna MelendezApr 9, 20195.0Always a pleasure to deal with this company!! The staff and drivers are pleasant and care about your vehicle!
Frequently Asked Questions About Ray & Wally's Towing Service, Inc.
What do I need to get my car out if the Police towed it?
To retrieve a vehicle towed by the police, several requirements must be met. Firstly, a police release may be necessary, depending on the reason for towing and the department involved. If driving the vehicle, a valid U.S. driver's license, registration, and insurance for the towed vehicle are required. The owner must be present or provide a notarized letter with ID copy. For towing out, proof of ownership and identification are needed. If an insurance company is picking up the vehicle, valid ID, proof of ownership, and insurance information with a claim number are required. Payment of the full tow bill is necessary unless otherwise arranged with the insurance company. It's advisable to confirm payment responsibilities with your insurer.
How quickly can you arrive after I call for help?
Our response time typically ranges from 30 minutes to one hour, depending on your location and current traffic conditions. Upon receiving your call, we will provide an estimated arrival time based on these factors.
Do you charge for towing services upfront?
We provide a clear estimate for our towing services before commencing any work. This upfront pricing ensures you are fully informed of the costs associated with your specific towing needs, with no hidden fees included.
What should I do if my vehicle breaks down?
In the event of a vehicle breakdown, remain calm and ensure your safety by moving to a secure location if possible. Activate your hazard lights and, if feasible, maneuver your vehicle off the road. Contact our service, providing your location and vehicle description, and our team will promptly assist you.
Do you provide service after hours?
Our towing services are available 24 hours a day, 7 days a week. Regardless of the time, our team is prepared to assist you with your towing needs. Please contact us at any hour for service.
Can you tow my vehicle if it's stuck in a difficult location?
Our skilled team is equipped to handle complex towing situations. Whether your vehicle is trapped in mud, snow, or an awkward position, we will assess the scenario and utilize appropriate equipment to safely recover your vehicle.
Will you tow my vehicle if I'm not the owner?
As a general policy, we require authorization from the vehicle owner to perform towing services. If you need assistance with a vehicle that isn't yours, please contact us for guidance on how to proceed in this situation.
What are the operating hours of Ray & Wally's Towing Service, Inc.?
The towing service operates from 8:00 AM to 4:00 PM Monday through Friday, 10:00 AM to 12:00 PM on Saturdays, and is closed on Sundays. However, towing services are available 24/7 for emergencies.
Is Ray & Wally's Towing Service available for emergencies outside regular hours?
Yes, they provide 24/7 towing and roadside assistance services to help you anytime regardless of regular business hours.
What should I do if my vehicle breaks down and I need assistance?
If your vehicle breaks down, ensure your safety by moving to a secure location if possible, activate your hazard lights, and call Ray & Wally's towing service providing your exact location and vehicle details for prompt assistance.
Do I need to provide specific documentation if the police have towed my car?
Yes, retrieving a police-towed vehicle may require a police release, valid driver's license, vehicle registration, proof of insurance, and proof of ownership. The vehicle owner must be present or provide authorization for others to retrieve the vehicle.
Does Ray & Wally's require upfront payment for towing services?
The company provides a clear estimate of towing costs before starting the service, ensuring no hidden fees and that you are fully informed of the charges.
Can Ray & Wally's tow commercial and heavy-duty vehicles?
Yes, their services include commercial vehicle towing, as well as light- and heavy-duty towing among other specialized towing services.
Are there any nearby stores where I can purchase essentials while waiting?
Yes, Dollar General is nearby, offering discount store items including arts and crafts supplies, which you can visit if you need to buy essentials while your vehicle is being serviced.
Where can I find automotive repair or collision services near Ray & Wally's?
Nearby, you can visit cde Collision Damage Experts and CDE Collision Center for automotive repair, auto body shop, and detailing services.
Are there recreational or community facilities near Ray & Wally's Towing Service?
Yes, nearby places include Glenwood-Lynwood Public Library District for public services, Ho Chunk Sports & Expo Center, and Lynwood Rc Dragway for sports and recreational activities you might enjoy before or after your visit.
What languages are supported by Ray & Wally's Towing Service?
They provide service in both English and Spanish to accommodate a diverse customer base.