Tuffy Tire & Auto Service Center

Reviews

• AL

  Aundrianna L

  Oct 13, 2025
  5.0
  Been coming here for repairs for 5+ years. Great friendly staff. I recommend them to everyone I can. I appreciate you all at tuffy! Thank you!
• ES

  Em S

  Oct 9, 2025
  5.0
  My car was hotwired and needed the ignition switch replaced as well as other services. I used chatgpt to double check their prices and they were very reasonable!! The two staff members I interacted with were both very kind and empathetic to my situation. They also offered to drive me to my work which was in the area!! Even though they were short staffed they completed the task for me in a timely manner. They have a great team with great service, I will be coming back, thank you!!!
• DH

  Douglas Halberstadt

  Oct 8, 2025
  5.0
  Unfortunately, in the world we live in today service and integrity have become the exception and not the rule. I can truly say this is not the case with Jim and his staff at Tuffy Automotive in Loves Park. I recently had a fair amount of work done on my 2014 Ford F-150 pickup truck. They took care of my brakes and several other maintenance issues. The work was done on time, correctly and at a very fair price. They went above and beyond taking care of my vehicle. When it was done, they even came to my house and picked me up to retrieve my truck. In the words of pop diva, Cher; "If I could reach the stars, I would give them all to you!"😀
• KR

  Kaylee Rumbaugh

  Sep 17, 2025
  1.0
  **Attention, if your money is important to you, don’t come here** Places like this just use their name recognition to screw people over. If I could give them negative stars I would. It’s honestly my fault for coming back to this place after they lied to me about how much my tires were going to cost me last year. They quoted me $500 for both tires to be replaced, turns out they don’t know how to read, so I ended up paying almost $1000. This time was a complete rip off. My car died on the road and I had it towed to Tuffy. It was clearly an electrical issue. My battery had just been replaced three months prior, so we figured it’d be the alternator. When I dropped it off, I asked for an oil change as well. A few days later, they sent me the inspection report for a total of over SEVEN THOUSAND DOLLARS. On that report they said I needed to get another new battery, alternator, new tires, and some other stuff that I don’t even care to recall. The alternator alone was going to cost $823 to replace and install. My fiancé called and told them not to do any more work on the car, at all, full stop. They proceeded to do the oil change that I had originally requested before they came to us with all of the other “issues”. Well they decided to continue with the oil change and charged us for that as well. My fiancé called them back and asked them why they would replace the oil on a car they were saying couldn’t run anyway. The owner responded, “well, she was going to pay to make it run.” Needless to say, I picked up my car and brought it home. The car started leaking oil, when that previously wasn’t a problem … it seemed as though they messed with the seal for the oil housing. We replaced that and now it’s no longer leaking. Also, got the new alternator replaced for ~$350 and the new tires for around ~$250. So fixed two issues for less than what they estimated for one. The workers here seem like nice enough people, but the owner is an absolute jerk. And since I know you(he) will respond to this, I hope you have the day you deserve.
• BR

  Barbara Reinhardt

  Sep 12, 2025
  2.0
  This place was recommended by our AAA driver when we broke down during our return trip southbound. That was one week ago tomorrow. My husband was already aware of the problem being an issue with the fuel pump in our Chevy truck, but didn't have the "shop" to get it done. He was advised they would start working on it on Monday morning, (two days later), but didn't until Wednesday. Then, they applied oil to let it sit & make it easier to remove parts. We get that, but apparently it needed to sit for nearly 30 hours? During this time they chose to run various inspections, which were never requested & we refused to pay for. Finally, after 5 days, the finished changing the fuel pump & my husband is again on his way home. I'm not sure why they waited so long, wasted time, & he would have appreciated better communication, too. These all appear to be managerial issues, along with misinformation. My husband said the automotive technicians were great when they were actually working! He also met the owner as he was leaving & she seemed very nice. However, we would not recommend this shop, but hope if you choose to, your experience will be better.

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