Business Details
About
Towing Service Station
Located in Loves Park, IL, A to Z Towing provides vehicle transportation, towing, roadside assistance, and police impound services.
Location
Reviews
4.0
267 reviews
5 stars
181
4 stars
19
3 stars
7
2 stars3
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional demeanor of the staff and drivers, highlighting their helpfulness during stressful situations.
Response Time
While most reviews noted quick response times, there were several complaints about delays and inaccurate time estimates.
Professionalism
Most drivers were described as courteous and careful with vehicles, although a few reviews mentioned unprofessional behavior from some staff.
Pricing
Customers generally found the pricing to be reasonable, but there were complaints about price increases and perceived gouging.
Overall Experience
Overall, many customers expressed satisfaction with the service, recommending the company despite some negative experiences.
- TRThomas Razo1 day ago5.0Prompt, professional service. The driver #333 (sorry, I forgot his name) was very knowledgeable about my Land Rover and took great care to get it safely to the repair facility without any damage. Will call you again if needed!
- JTJacquelynn Tableman2 days ago5.0I will always use a to z towing. Whenever our insurance doesn’t wanna work, they’re the first ones we call. It’s always reasonably pricing and great service. I don’t remember our tow driver‘s name, but he was so helpful and so nice. As well as any person we spoke to on the phone. 10 out of 10 service every time thanks guys
- NPNicole PatellaroDec 2, 20255.0I was stuck in a ditch last night. Branson came this morning and was so careful and kind with my van. I was 100 percent grateful for the time he took to make sure there was no damage. What a blessing!!!
- SKSpencer KirkNov 28, 20255.0They were there within 15 minutes of being told a driver is on the way, basically straight from their location. driver was super nice and very relaxed and respectful, communicated everything. Towed my 3/4 ton pickup home after a serpentine belt shredded from a bad pulley. priced fairly for all the way across town on that fancy expensive machine. Thank you for helping me on Thanksgiving when I know you could be at home with family.
- LFLaurel FranchiniNov 22, 20255.0Excellent customer service orientated company. They sent a lovely young man; Quay, within a 1/2 hour of my call requesting a tow. He was friendly & respectful & got me on my way by doing an emergency jump so I could get to car dealership for a new battery. The man who answered my initial call; Bill, was equally friendly & calm. Thank you so very much !
Frequently Asked Questions About A to Z Towing
What should I do to prepare for my tow?
To prepare for our towing service, make sure your vehicle is accessible and that you have your keys, identification, and insurance information readily available. If possible, clear any items from around your vehicle that may obstruct the towing process. Additionally, please inform us of any specific issues with your vehicle that may affect the towing procedure.
Do you offer any guarantees for your work?
A to Z Towing stands behind the quality of our towing services. We provide a satisfaction guarantee for our work, guaranteeing your vehicle is towed safely and efficiently. In the unlikely event of any issues arising from our service, we will address them promptly and professionally to ensure your complete satisfaction.
What services do you offer?
A to Z Towing provides a comprehensive range of towing services across Winnebago and Boone counties, as well as the State Line area in Illinois. Our services include emergency roadside assistance, long-distance towing, flatbed towing for cars and light trucks, motorcycle towing, and winching services for vehicles stuck in difficult situations. We are equipped to handle various vehicle types and towing scenarios.
What are the operating hours of A to Z Towing?
A to Z Towing operates 24 hours a day, 7 days a week, with immediate assistance available at all times. Office hours are Monday to Friday from 9:00 am to 5:00 pm.
Which areas does A to Z Towing serve?
A to Z Towing serves Winnebago County, Boone County, and the Illinois State Line area.
What towing and roadside services does A to Z Towing provide?
They provide 24-hour emergency towing, accident recovery, battery jump-starts, flat tire assistance, lockout assistance, winching services, boat and commercial vehicle towing, equipment hauling, flatbed towing, motorcycle towing, off-road recovery, RV and snow towing, wheel-lift towing, impound services, and vehicle storage.
How can I prepare my vehicle for towing by A to Z Towing?
Ensure your vehicle is accessible, have your keys, identification, and insurance ready, clear any obstructions around the vehicle, and inform the company of any special vehicle issues.
Does A to Z Towing guarantee their towing services?
Yes, A to Z Towing guarantees safe and efficient towing and offers a satisfaction guarantee with prompt professional response to any service issues.
What payment methods are accepted by A to Z Towing?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can nearby customers benefit from Smart Start Ignition Interlock near A to Z Towing?
Customers can visit Smart Start Ignition Interlock nearby for automotive parts and ignition interlock services, which complements A to Z Towing's vehicle assistance offerings.
What are some convenient nearby places to visit before or after using A to Z Towing's services?
You can visit Windsor Pizza Parlor for a meal, Wood Avenue Halloween for costume shopping, or the Hononegah Woman's Club for community events close to A to Z Towing's location.
Are there educational institutions near A to Z Towing for families in the area?
Yes, nearby schools include Windsor Elementary School and Harlem Middle School, providing educational options close to the towing service location.
How can the proximity of Midwest Self Storage benefit customers of A to Z Towing?
Customers needing temporary vehicle or equipment storage can conveniently use Midwest Self Storage located nearby to A to Z Towing.