Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Lombard, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lombard location today.
Location
Hours
Reviews
4.5
250 reviews
5 stars
198
4 stars
17
3 stars
7
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Jacob and Ian who went above and beyond.
Vehicle Condition
Most reviews highlighted that the cars were clean and well-maintained, although a few customers reported issues with cleanliness upon pickup.
Sales Pressure
Some customers expressed dissatisfaction with aggressive sales tactics regarding insurance, leading to negative experiences.
Management Issues
Several reviews pointed out problems with management, including long wait times and poor handling of customer complaints.
Overall Experience
While many customers had positive experiences and would recommend the location, there were notable complaints about service inconsistencies and billing issues.
- CFcerti fiedNov 14, 20255.0Great environment and very helpful towards customers! I had no problems and received great communication.
- TMTony MiguezOct 22, 20255.0Great customer service detailed, professional Very helpful great staff.
- RKRalph KowskiOct 21, 20251.0>>>>>>>>>>>>UPDATE>>>>>>>>> Enterprise must send automated responses to complaints. I filled out a satisfaction survey and was never contacted.>>>>>>>>> STAY AWAY! Their Rep was way too aggressive with me in selling the insurance. This Rep, Lucy from the Lombard office pressured me to buy their auto insurance covering road hazards. She told me if I had a flat tire on the road (a scenario that I posed to her) that I would have to pay for it out of my pocket unless I purchased their insurance for $30. per day. This is not miscommunication. I repeated her remarks back to her TWICE. I have been a longtime customer, more than 20 years, of Enterprise and have never heard of this. When talking to a Management person after my rental, they agreed that the rep was not correct. In other words: "She lied to me.".
- MMMarcin MaliszewskiOct 15, 20255.0Good and efficient service - rare thing these days.
- WHWilliam HeilOct 15, 20251.0Do you want to listen to the same Comercial on repate forever its only 10secs long so you can here it again and again and again. Never using enterprise never ending 10 sec Comercial in the my ear on repate, absolutely the worst.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Lombard, IL?
Enterprise Rent-A-Car is located at 920 E Roosevelt Rd, Lombard, IL 60148.
What are the operating hours of Enterprise Rent-A-Car in Lombard?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles can I rent at Enterprise Rent-A-Car in Lombard?
They offer a wide range of vehicles including cars, vans, luxury cars, and rental cars for various needs.
Does Enterprise Rent-A-Car in Lombard offer any special rental deals?
Yes, they have great weekend rates which you can book online through their specials page.
Can I reserve a rental car online at Enterprise Rent-A-Car Lombard?
Yes, you can reserve your rental car online through their official reservation website.
What payment options are accepted at Enterprise Rent-A-Car in Lombard?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car Lombard provide airport pickup service?
Yes, they offer airport pick-up as one of their services.
Which gas stations are near Enterprise Rent-A-Car in Lombard?
Nearby gas stations include Circle K, Shell, Marathon, and Fas Fuel, which can be convenient stops before or after picking up your rental car.
What food options are available near Enterprise Rent-A-Car in Lombard?
Nearby restaurants include The Halal Burger, Desi Grill & Pizza, Hot Stone, Shawarma Express, Al-wahid, Johnson's Door County Fish, and Lawrence's fish & shrimp, ideal for grabbing a meal before or after your rental visit.
Are there any convenient services close to Enterprise Rent-A-Car in Lombard?
Yes, there are services nearby such as UPS Access Point location for courier and shipping, Midwest Center for Hope & Healing Counseling, and local pharmacies like CVS Pharmacy.