Enterprise Rent-A-Car

4.5
250 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Lombard, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lombard location today.

Location

Enterprise Rent-A-Car
920 E Roosevelt Rd, Lombard, IL
60148, United States

Hours

Reviews

4.5
250 reviews
5 stars
198
4 stars
17
3 stars
7
2 stars
6
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Jacob and Ian who went above and beyond.

Vehicle Condition

Most reviews highlighted that the cars were clean and well-maintained, although a few customers reported issues with cleanliness upon pickup.

Sales Pressure

Some customers expressed dissatisfaction with aggressive sales tactics regarding insurance, leading to negative experiences.

Management Issues

Several reviews pointed out problems with management, including long wait times and poor handling of customer complaints.

Overall Experience

While many customers had positive experiences and would recommend the location, there were notable complaints about service inconsistencies and billing issues.
  • CF
    certi fied
    Nov 14, 2025
    5.0
    Great environment and very helpful towards customers! I had no problems and received great communication.
  • TM
    Tony Miguez
    Oct 22, 2025
    5.0
    Great customer service detailed, professional Very helpful great staff.
  • RK
    Ralph Kowski
    Oct 21, 2025
    1.0
    >>>>>>>>>>>>UPDATE>>>>>>>>> Enterprise must send automated responses to complaints. I filled out a satisfaction survey and was never contacted.>>>>>>>>> STAY AWAY! Their Rep was way too aggressive with me in selling the insurance. This Rep, Lucy from the Lombard office pressured me to buy their auto insurance covering road hazards. She told me if I had a flat tire on the road (a scenario that I posed to her) that I would have to pay for it out of my pocket unless I purchased their insurance for $30. per day. This is not miscommunication. I repeated her remarks back to her TWICE. I have been a longtime customer, more than 20 years, of Enterprise and have never heard of this. When talking to a Management person after my rental, they agreed that the rep was not correct. In other words: "She lied to me.".
  • MM
    Marcin Maliszewski
    Oct 15, 2025
    5.0
    Good and efficient service - rare thing these days.
  • WH
    William Heil
    Oct 15, 2025
    1.0
    Do you want to listen to the same Comercial on repate forever its only 10secs long so you can here it again and again and again. Never using enterprise never ending 10 sec Comercial in the my ear on repate, absolutely the worst.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Lombard, IL?

Enterprise Rent-A-Car is located at 920 E Roosevelt Rd, Lombard, IL 60148.

What are the operating hours of Enterprise Rent-A-Car in Lombard?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.