Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Lockport.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,533 reviews
5 stars
1,416
4 stars
23
3 stars13
2 stars13
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Brenden, Todd, and Lou.
Quality of Work
Many reviews highlighted the quality of repairs and services, with customers expressing satisfaction with tire patches, brake replacements, and other maintenance work.
Efficiency
The business is noted for its quick service, with several customers reporting fast turnaround times for repairs and maintenance.
Honesty
Several customers appreciated the honest assessments of their vehicle needs, with many stating they were not pressured into unnecessary services.
Pricing
While many found the prices fair, there were a few complaints about perceived high quotes for certain services, indicating a mixed perception of pricing.
- JGJulie Gedwill1 day ago1.0I was quoted a price of $163 dollars for the front pads over the phone. Drove to the facility, waiting 45 minutes and was told I could use rotors also. No noticable damage when brought back to look. Told the person that was at the counter that I only wanted to replace the pads as quoted. He then told me it would cost $247 for pad replacement. They would not honor the quote they gave me over the phone. Immediately left in disgust! Wasted my time at Mavis!
- HRHanne R1 day ago1.0I bought a set of tires about a year and a half ago for my husband and was told that they had a lifetime warranty and if anything happened to them, like a stone or nail or anything like that, they would replace them for free. He had a nail stuck in a tire, went to the station and was told that there was no such warranty and had to pay full price. I called several days later to tell them no that was not correct and they said over the phone that they would correct the mistake and issue a refund. When he showed up, they said no there was not gonna be a refund. I am so confused as to what this company is doing. Never buy tires from here.
- GPG Paul2 days ago5.0Brought my car in with a flat tire. They figured out the issue and completed the repair quickly. Lourie, the employee who assisted me, was exceptional with his service. This is the second time I have had a flat fixed at this location and both times they provided great service.
- SYSourguy12 -YT3 days ago1.0Worst experience ever, attending counter person is a old man who just sits on his phone in the corner and when you come in doesn’t even say anything until you come up to ask if he works there. Also forces you to write a review and give a good one, like there’s no option
- ESElise Smith557Nov 15, 20251.0will definitely never give my business again very slow service and they had me waiting double the amount of time they told me it would take. i used to really enjoy coming to this place the workers are very nice but they really need more workers or a better system for reservations. if they had been honest with me about the wait i wouldn’t of been okay with waiting that long and i would’ve either taken my business elsewhere or dropped off my car, but to tell me two hours and it take four is truly ridiculous. i also only was spoken to once with an ‘update’ in that four hours and charged over 100 dollars more than the price that was told to me be when i arrived and booked online with no verbal explanation i had to check my receipt to see what they charged me for (lug nuts) when i never asked for them to be replaced or asked if i wanted them replaced i had BRAND new ones in my trunk if they would’ve just asked me. it also shouldn’t be several people coming inside for the same time slot reservation, at least 5 people came in for the same time reservation AND several people walked out because of the wait and my car still took way to long.
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Tires & Brakes in Lockport offer?
Mavis Tires & Brakes offers tire sales with a price match guarantee, brakes, alignments, oil changes, batteries, suspension, exhaust repair, and vehicle maintenance services.
Do I need to make an appointment to get my brakes checked or replaced at Mavis?
Appointments are recommended but not required for brake inspections or repairs at Mavis Tires & Brakes.
Does Mavis Tires & Brakes provide a price match guarantee on tires?
Yes, Mavis guarantees the lowest tire prices and also guarantees the price for 30 days after purchase.
What are the store hours for Mavis Tires & Brakes in Lockport?
Mavis is open Monday to Wednesday and Friday from 8 AM to 6 PM, Thursday until 8:30 PM, Saturday 8 AM to 5 PM, and Sunday 9 AM to 17 PM. They are closed on major holidays like Christmas and Thanksgiving.
Can I wait in a comfortable area while my car is being serviced?
Yes, all locations provide a waiting area with TV and free Wi-Fi for customers during their service.
Are there any nearby places where I can grab food before or after my service at Mavis?
Nearby dining options include McDonald's, Aurelio's Pizza of Lockport, Torro Mexican Cuisine, Panera Bread, Cold Stone Creamery, Starbucks, Jersey Mike's Subs, Arby's, and Surf's Up Lockport.
Is there convenient shipping and postal service near Mavis Tires & Brakes?
Yes, The UPS Store #5629 is nearby and offers courier, printing, and shipping services which customers can utilize.
If I don't have a car to drive to Mavis Tires & Brakes, are there nearby transit or service options to help me get there?
While not specifically transit stations, local services and nearby shops such as Verizon and professional services can assist in planning your visit to Mavis Tires & Brakes.
What payment methods can I use at Mavis Tires & Brakes?
Mavis accepts American Express, Cash, Check, Discover, Financing, Mastercard, and Visa as payment options.
Does Mavis Tires & Brakes offer free tire air filling services?
Yes, most Mavis locations have free tire air stations where you can check and fill your tire pressure at no cost.